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People Matter IW and The Independent Living Centre have retained their internationally recognised ISO 9001 certification.

ISO 9001 sets out the criteria for a quality management system and can be used by any organisation, large or small, regardless of its field of activity. In fact, there are over 1 million companies and organisations certified to ISO 9001 meaning it is a globally recognised standard.

This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. Using ISO 9001: 2008 helps ensure that customers get consistent, good quality products and services, which in turn brings many business benefits.

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In November 2015 People Matter IW and The Independent Living Centre attained certification as an ISO 9001 recognised charity and company. Now, 2 years later, that certification has been retained for a further 12 months following a recent surveillance audit.

People Matter IW Manager, Terri Baker said:

“ISO 9001 provides an excellent structure for People Matter IW to constantly review all of our processes, policies and procedures and also take in to account feedback received from the many visitors to The Independent Living Centre. Our aim always is to enhance, improve and maintain the quality of the experience for visitors and to meet the increasing needs of Island residents as well as we possibly can well into the future”.

People Matter IW Director, John Roberts said:

People Matter IW and The Independent Living Centre are again, very pleasingly, an ISO 9001 certificated charity and company. ISO 9001 is one of the world’s best management systems and is only granted to organisations who consistently provide products and services to meet the needs of their customers. We will continue to strive to be a highly professional organisation aiming to be one of the best small charities in the country”.

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