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Visitors to St. Mary’s Hospital in Newport are venting their frustration today following recent ‘appalling’ long queues for pay machines.

It was announced in July 2017 that the company APCOA would manage all parking services for the hospital on a 5-year contract, with statements claiming:

“APCOA is an experienced parking and security provider across the UK, with a network of 17 sites across the healthcare sector. This means we are able to provide the Trust with a bespoke and innovative solution that fits the needs of the hospital, their patients, and visitors.”

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However, conflicting to this statement – visitors are now experiencing delays that are reported of over 30 minutes due to the long queues for each machine.

Visitors have no choice but to pay upon their exit of the hospital and exiting without entering your vehicle registration and paying will result in ANPR cameras issuing a fine – not taking into consideration limited mobility of some patients and visitors.

Delays such as these will also have a knock-on effect on businesses involved in the care of anyone requiring regular hospital visits, as well as patients themselves.

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