A ground-breaking new way for victims of crime to speak directly to the police officer handling their case has been successfully launched across Hampshire and the Isle of Wight. After someone reports a crime to 101 or 999, or via the website, they will receive a link to use the innovative Victim’s Portal, which enables people who have reported a crime to check the status of the investigation, get updated as their case progresses, and message the officer in charge of their case (OIC) – all through a link on their phone or computer. To request an update, the victim can choose to use the new two-way messaging function to contact their OIC directly. This is a completely new option for communication between frontline officers and victims of crime. Hampshire and Isle of Wight Constabulary and Thames Valley Police are the first forces in the UK to offer victims this service. The Portal has already proved popular with 4,527 users logging into the Hampshire and Isle of Wight Portal 18,462 times since it first launched on 2nd August 2023. The two-way messaging function has been live since 7th February 2024, and already over 800 messages have been passed between victims and police across both Hampshire & Isle of Wight Constabulary and Thames Valley Police. Currently, the portal is not available for all crime types. However, as this is a new system, Hampshire & Isle of Wight Constabulary is trialling this service using around 50% of crime types that meet certain risk criteria. Chief Superintendent Simon Dodds, Head of Contact Management for Hampshire and Isle of Wight Constabulary and Thames Valley Police, says:
“This is a trailblazing piece of new technology, putting victims at the heart of what we do, which is a priority for us. “We know that being a victim of crime can be a really traumatic time, so we are trying to make this process as easy as possible for our victims. “Feedback from victims so far has been very positive, with many saying how easy the Portal is to use, and that they are pleased to have that personal contact method. “Instead of going through our 101 call handlers to request contact, victims now have a direct line of communication to the heart of their investigation. This will increase support for those who need it most, while dramatically reducing the demand on our 101 and 999 service. “We understand though that some people prefer to use the more traditional ways to speak to us, so we don’t want those people to worry, those methods will not stop, this just provides another option for those people who would prefer to contact us using the latest technology because it is more convenient for them.”
https://www.youtube.com/watch?v=Hnf8owoW49g PCC Donna Jones adds:
“I am thrilled to welcome the launch of the force’s new Victims Portal. It marks a significant milestone in the Constabulary’s commitment to providing victims with the support and care they deserve. “Since becoming Commissioner in 2021, the public told me unreservedly they wanted feedback on their crime reports and for the 101 service to be more effective. “Now, with the new Victim’s Portal, victims won’t feel they need to call 101 to chase updates on their case, which will free up the phone lines for people to report crime. The 101 waiting time has already significantly reduced over the last six months. “The portal is crucial part of my all-encompassing Victim Care Hub, which places victims at the forefront of investigations and ensures they are offered emotional and practical support to help guide them through the criminal justice process.”
What a load of rubbish what support can you give when old farts are driving dangerous on the roads
I’m sure cost cutting will mean this won’t last long. Maybe we’ll get Donna answering the phones next. Just as ineffective as this initiative I’m sure.
It must make the victims so secure to know they may (or may not) get an email from the police.
“I’m sorry, all our agents are busy at the moment, please try again later. Your call is important to us”
It beggars belief….
We are all victims of crimes
Have you not seen the 50p toilets and 24/7 364 days a year parking charges
Not to mention the most expensive green waste charges in the country and one of the
most expensive Council taxes in England.
Why does no one Stop what is being imposed on people
Soon there will be a charge to walk along a pavement!
Brings to mind the lyrics of “the taxman” by the Beatles….
Of course, it was Labour who were in government at that time and taxing people until they squeaked…
I’ll tax the street
If you try to sit, sit I’ll tax your seat
If you get too cold, I’ll tax the heat
If you take a walk, walk I’ll tax your feet
Taxman
Don’t ask me what I want it for
If you don’t want to pay some more
‘Cause I’m the taxman
Yeah, I’m the taxman
Now my advice for those who die
Declare the pennies on your eyes
Surely you need a police officer to attend before they can give you access to their new app, something we know is not happening at present….
Whats the point won’t do nothing..
C orrupt
O ppresive
P ersecution
S ervices
Can’t be trusted!!
Since the world’s dross has filled our prisons, NEVER again will meaningful sentences ever be given to anyone but the very worst.
Because there is no room to do so. As for the same reason there is not enough homes to go around, nor food, nor money, nor hospital beds.
If such had ONLY been issued with work visas, and returned and everything it had bred since arriving this country would not be in the awful mess it is in.
NO Government can change that now, and time, unlike with most things, will only ensure the situation grows ever worse as each flotilla arrives.
It is NOT coincidence that since mass arrivals, poverty, crime and overcrowding has ruined this land. SEE the real reason.
Poverty, crime and overcrowding has been an issue since the industrial revolution.