Following a review of the current situation faced by Hovertravel and its customers, it has been confirmed that the following services have been cancelled between Monday 24th – Friday 28th October:
From Ryde: 07:30, 08:00, 08:30, 16:00, 16:30, 17:00 and 17:30
From Southsea: 07:45, 08:15, 08:45, 16:15, 16:45, 17:15 and 17:45
Passengers booked on any of the above services are being asked to book on an alternative crossing or be on a priority standby. If you are booked on a cancelled service and are unable or do not wish to transfer to an alternative service, Hovertravel will refund all Wightlink costs from Ryde Pier on production of your receipts.
A priority line will be implemented for all season, travelcard and company ticket customers between 05:50-08:45 and 16:20-17:45 (Ryde) and 15:35-18:30 (Southsea), similar to at Festival times.
The revised timetable comes due to continued problems with fully introducing the company’s new hovercraft to the regular timetable. Customers have expressed their disappointment and anger at the situation, with many services delayed over the past few months.
Managing Director of Hovertravel, Neil Chapman, has said in a letter to customers:
“I would firstly like to apologise for the recent delays and disruptions you have experienced in recent weeks, as I previously advised the ‘bedding in’ of the new craft Solent Flyer & Island Flyer has taken considerably longer than expected, and following a review of the current situation it has been decided to operate a revised timetable for the this week. The service will be operated with one of our craft (Solent Flyer, Island Flyer or Freedom90)
“Many of you have contacted me sharing your complaints and displeasure as to the current situation, all of which is totally appreciated and I have been working with the teams this weekend as to a plan forward.
“The revised timetable, whilst inconvenient will allow our company to give confidence as to the service we intend to operate, as well as allowing the time required to work through the maintenance and operational issues.
“The company’s objective is to always offer the 15min service that so many of you use. In the event the craft are serviceable and available for use next week, we will operate and re-instate the cancelled crossings at short notice. This will be advised, where possible via our service status or via email updates.
“Finally, thank you to those who have contacted me and your custom, your comments are all duly noted and my teams are working through the various areas of improvement. We are sincerely sorry for the inconvenience over the last few weeks, and rest assured we are focused on the areas requiring improvement.
“I will forward another update on Wednesday 26th October”.