Improvements have been made at an Isle of Wight care home, but more needs to be done for it to be rated ‘good’, according to a care watchdog.

The Care Quality Commission (CQC) has published its inspection of Carter Avenue, a residential home for people with learning disabilities run by the Isle of Wight Council.

The overall rating for the Shanklin home was ‘requires improvement’.

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The CQC said Carter Avenue had improved since its previous inspection, finding people’s experience of the service was positive, people were supported to take part in a range of activities and care plans were personalised and accessible.  However, the inspector said more work was needed for it to achieve a ‘good’ rating.

Dr Carol Tozer, the council’s director of adult social care, said:

“I am disappointed we have not achieved the required level of progress, particularly as we have invested heavily in staff training, changed policies and procedures and invested in additional leadership throughout our learning disability services, including Carter Avenue.

“Our residents must receive the highest quality care and support and we are all now focussed on delivering precisely that.”

While risk assessments were now comprehensive and individual to the person, the CQC found staff were not always following these risk management guidelines.  In another area, while the CQC confirmed staff had received the necessary safeguarding training and knew how to raise concerns, the inspector witnessed a resident not being treated correctly by a member of staff.

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Dr Tozer added:

“This negatively affected the inspector’s assessment of us and I would like to assure families and the wider public we have taken immediate action.”

Meanwhile, Carter Avenue was judged to be ‘good’ for its responsiveness. Staff were praised for having a good understanding of people’s needs, with support focused on them having as many opportunities as possible, to have new experiences and to maintain their skills and independence.

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