Southern Water is encouraging customers to prepare for the forecasted cold weather following last week’s water supply interruptions.
In readiness for this weekend’s forecast of more freezing weather and snowfall, Southern Water are encouraging their customers to start preparing now to help prevent the water supply issues that caused problems last week across the country, including the Isle of Wight.
Helen Simonian, Director of Water Services at Southern Water has said:
“Although it’s nearly spring, it’s not too late to prepare your pipes for the next cold snap that’s been predicted for the South East this weekend.
“Lagging exposed pipes in your loft, as well as your external pipes, can help prevent bursts and flooding in your home but – should the worst happen – make sure you know where your internal stop tap is, so you can turn the water off as soon as possible. You should also try and fix any dripping taps, as even a small trickle could result in a frozen pipe.
“And because burst pipes can happen at any time of the year, we’re also reminding customers that during 2018 we’re offering one free fix on external pipes between your property and our water main, so any pipe that bursts during the cold snap might qualify.
“Finally, we’re asking our customers to help us be our eyes and ears out and about, and to report any leaks they spot on our 24-hour leak line: 0330 030 0146. More than 40% more leaks were reported by our customers during the last week, which is a fantastic response and we’re grateful to everyone who’s called.
“Once again, we’d like to apologise to all our customers affected by the issues caused by the recent freezing weather, and thank everyone for their patience and understanding.”
Article continues below this advertisement
Southern Water have more than tripled the number of front-line staff working to cope with the crisis and sent more than a million text alerts to customers.
