Those living in rural parts of the Isle of Wight have expressed their growing anger about the service being offered by Calor Gas, with the company blaming regional supply issues and the ferries for delays. Residents living in areas such as Whitwell, Niton and St Lawrence are reliant on gas being delivered by tanker as there is no mains supply in the area. It hasn’t been an issue for locals until now, with many saying that they have started to experience delays with deliveries from the Island’s main supplier. It’s understood that Calor will not allow a new delivery order to be placed until the tank level reaches 25%, but customers say that it is taking too long for orders to arrive leaving them ‘running on fumes’. It is reported that Islanders are waiting in excess of a month for their gas to be delivered, causing particular concern for households during these Winter months. Speaking about the ongoing situation, 1 local resident has said:
“We ordered gas over a month ago and was told it would be delivered by 16th Feb. It hasn’t arrived and we have phoned every day but to no avail. Our tank is now almost empty”.
Another adds:
“We never used to have problems. It [the gas] used to come within the week, but we are now 3 weeks into the wait. It’s got so low now we’ve had to turn our heating off so we still have hot water… we ‘might’ have a delivery by the weekend, but they’re not sure”.
There has been some success for others though… a jubilant local said this week:
“After 35 days, 6 emails and 1 phone call, we finally got our delivery today!”.
Many residents have said that they have tried to swap suppliers to Flo Gas, but the competitor company’s stringent requirements in respect of where the tank is located has prevented such as move. A spokesperson for Calor has this week told Island Echo:
“Due to current high demand, recent poor weather impacting ferry services in the past week and regional supply issues at some UK oil refineries, a small proportion of our customers have been impacted by late deliveries. “We are extremely sorry if a customer’s delivery is late and we will always try to ensure they get their delivery as soon as possible. We would like to reassure our customers that we are working extremely hard to fulfil deliveries and we have mitigation plans in place, bringing in LPG from other parts of our national network to balance out any regional supply issues. “We would ask customers with any queries to first login into their Calor online account to check their order status. For customers not on telemetry and who order from us directly, we are currently advising a 21 day delivery wait and request they place their orders when their tank reaches 25%. “We are also experiencing high call volumes into our customer services team which means that it’s taking us longer to answer our phones – we understand how frustrating this is for our customers. We prioritise vulnerable customers for deliveries; to check if you qualify as a vulnerable customer, please review the criteria on our website and use the contact form to let us know.”
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‘Move to ‘ Flo Gas, but the competitor company’s stringent requirements in respect of where the tank is located has prevented such as move….. That’s not correct, I had Flogas and they weren’t interested and pretty laid back when came tank safety inspection, however I changed to Calor last year ,Calor wanted tank surroundings changed which was easily done, I saved 11p per litre (£60/£80 each tank) won’t be going back to Flogas anytime soon.
You will of you can’t get any Calor Gas
What a stupid childish reply to make ,have you really any idea what your talking about??
I don’t know whether they are both as bad as each other, but we have literally just moved from Calor to Flo Gass and will be saving £300 per tank fill fixed for 2 years.
I do hope none of the affected people have been protesting about oil and gas drilling on the island or been involved in any protests about fossil fuels, as this would be their just desserts, if that is the case.
That is insane logic. It would not have been used on the island, it has to go off the island for processing. The issue are the ferries. Also, the people protesting, they know what is coming and have already ungraded to other fuel sources and been able to ditch burning dead trees and animals.
fred misses the point by a wide margin again.
you will of course noted the hypocrisy of protestors who use mobile phones, that require strip mining of land and drilling of oil to get the minerals and hydrocarbons that go into making a phone. You will of course note that nylon is a type of plastic derived from crude oil.
these people protest at fossil fuel use, but then carry on using their own heating, air conditioning and transport that is all derived from, fueled by and made from oil based products in one way or another.
is that the ferries that use oil and diesel to bring the fuel over?
Fossil fuels are even used in making solar panels, wind turbines, and replacement parts for electric vehicles. Talking about solar and wind as “renewables” is to a significant extent misleading. At best, they can be described as fossil fuel “extenders.” They might help a problem of a slightly low fossil fuel supply, but they are far from adequate substitutes.
Where’s pop up Bob with his strongly worded letters … missing a photo opportunity Pop up ! The islands saviour (not !)
Calor used to be very good, but since Covid, they have deteriorated significantly. I emailed a query on 6/2/24 and to date have not had the courtesy of a reply. Customer service is non-existent.
Since the PLANdemic most companies now provide a
useless service.
No one can be bothered anymore, they all want to be paid
for doing nothing!
IW Council are the same.
Still too many people shirking from home.
Please don’t blame the ferries for this one, this time. Almost every Red Funnel journey I’ve been on recently has been non-smoking because of a tanker on board. The problem just might be the two sites it closed in recent years (Soton and Telford) and a culling of 114 jobs last year. Strangely though its profits jumped by 44%…..it’s the ‘make-’em have it’ technique. You can have gas when they say you can, and at the price they say.
I wonder what group of people could be behind this….
The WEF…..
Capitalists, profiteers, Brexiteers, Tory tears…take your pick!