Over 12,000 Islanders have responded to a recent survey on the services provided by GP practices across the Isle of Wight – with 93% of all responses being positive. Representatives from the Island’s 3 Primary Care Networks – as well as representatives from Hampshire and Isle of Wight ICB – attended the Health Scrutiny Committee at County Hall on Monday to present the data from the latest survey. The survey, which has received over 12,000 responses to date, is sent to patients who have attended appointments in the GP practice or medical centre in the past 6 months. It asks patients to rate their experience and whether they would recommend their surgery to family and friends. 93% of all responses were positive, with Islanders overwhelmingly feeding back that they were satisfied with the service they received from their practice. Over 92% would recommend their practice to friends or family and 90% said their practice was easy to access. Dr Daniel O’Neil, Clinical Director of North East Primary Care Network, who attended Monday’s meeting, says:
“Last Year a national survey of patients was undertaken and the response rate from the Island was extremely low, with fewer than 1500 responses. Practices wanted to hear the views of more Islanders and came together collaboratively to ensure all patients using our services have the chance for their voice to be heard. “We are delighted to have received over 12,000 responses to date, which equates to 10% of the Island’s adult population. We are taking all feedback, especially suggestions for how we can improve, and using them to shape the future of primary care on the Island. “Island GP practices deliver, on average 10% more appointments than surgeries in the rest of the Hampshire and Isle of Wight ICB region and have significantly increased the number of appointments delivered since before the pandemic. To hear that 93% of patients are satisfied with the service they are receiving from their primary care provider is a great morale boost for colleagues, from reception staff to allied health professionals and doctors who have worked tirelessly through one of the most difficult periods in the history of our health care system. “In the next year plans will continue to improve access, cloud-based telephony, and triage processes as we continue to listen to Islanders about the services that matter to them”.
It’s known that in the month of January 2024 alone, some 103,302 appointments were booked across the Island – 57% being face-to-face, 30% on the telephone, 6% digitally and 3% home visits. Over the period of a year, more than 1.1million appointments were offered to the Island population, some 56% more than 5 years ago. The Island’s Primary Care system is made up of 3 Primary Care Networks (PCN) – Central and West (Practices in Newport, Cowes and West Wight), North and East (Practices in East Cowes, Wootton, Ryde, St Helens) and South (Practices in The Bay, South Wight and Ventnor).
Its good to know that the people who actually get in through the door are happy with the service received. How many of them saw a doctor and how many the nurse? Now let’s have a survey of people waiting in the urgent care unit at St Mary’s and find out what they think.
The answer to your question is in the article .
They are deluding themselves if they think 93% positive is a good result. A negative feedback rate of 7% is abysmal.
Had an appointment at St Mary’s September last year and as I was leaving the Doctor said see you in 2 weeks, just didn’t say which 2 weeks, still waiting.
Classic example of the survey showing what the surveyor wanted to see.
Let’s have a breakdown of responses by individual practice; then we’ll see how real people feel about Cowes Medical Centre (aka not answering the phone centre).
Mine takes 38 minutes to answer the phone,
I bet some people will sadly end up dying waiting for them to answer the phone.
What a shocking service since the pandemic.
That’s because they ignore formal complaints like they didn’t happen.
It really shouldn’t take 3 weeks to see your doctor like it does in Shanklin.
Agreed that surgery nearly cost my son his life one Gp there in particular rhymes with smiles….kept saying it was a viral cough sadly it isn’t and is now life inhibiting at far to a young age.
This is a lie, has anyone out there been asked or has contributed to a survey ??
Please say if you have.
I do not know anyone who is happy with this service today perhaps the one exception being Cowes surgery where I have heard of good service by the GP.
Who is happy with the wait and who is happy seeing a nurse when they want to see a Doctor.
Anyone out there?
It takes between 9 and 11 years to fully train a GP. The Government at that time should have created more spaces to train Doctors. Did they? No… That is the problem we are seeing now…
Don’t take it out on the Doctors, complain to the true root cause of the problem…
The actual root cause of the problem, is too many whiny hypochondriacs who burden the NHS with their presence over every little thing. Then there are the attention seekers, those that simply want sick notes to get off work and the benefit spongers, junkies and alco’s cluttering up the place.
get rid of all of the above, as well as illegal immigrants and voila, no more queues.