Kynance Residential Home on the Isle of Wight has been told it must improve.
Inspectors found its provider in breach of legal regulation relating to governance, and there were other issues.
The service, run by Mentfade Limited at 97 York Avenue in East Cowes, has been rated ‘requires improvement’ by the Care Quality Commission (CQC) which carried out an assessment between 27th April and 14th May.
Kynance Residential Home provides accommodation and personal care for older people – some of whom may be living with dementia.
An inspection report said care was not always provided in a ‘person-centred way’ or consistently delivered.
Findings showed the care home’s governance systems were ‘not sufficiently robust’ to identify, assess and mitigate risks to people’s health, safety and wellbeing in a ‘timely way’, it said.
The service was rated ‘good’ for the CQC’s effective, caring and responsive categories but ‘requires improvement’ under safe and well-led.
Inspectors said:
“Care was not always provided in a person-centred way, and some people, particularly those cared for in bed, received support according to routine practices rather than their individual preferences.
“There were also examples where care had not been consistently delivered, which impacted on people’s dignity and experience.”
However, the report highlighted positive feedback from people and their relatives about the care provided.
The CQC also said staff worked in partnership with external professionals and were able to meet people’s health and care needs.
Inspectors have asked the provider for an action plan in response to concerns found at the assessment.
In a statement released today (Friday, June 26), Kynance Residential Home said that while it accepts some of the report’s findings and is already working to address identified areas, it does not believe the document reflects the residence’s ‘warm, caring atmosphere’.
A spokesperson said:
“We were naturally disappointed to receive an overall ‘requires improvement’ rating.
“A CQC inspection provides a snapshot in time. While we respect the inspection process and are committed to continuous improvement, we do not believe this report reflects the full experience of living in our home or the commitment demonstrated by our team over many years.
“What the report does not fully capture is what our residents and their families experience every day.
“We are incredibly proud of the relationships we have built, the kindness shown by our staff, and the sense of community within our home.”
They said feedback received from residents and their loved ones is ‘overwhelmingly positive’ and that like many care providers, the home faced ‘extraordinary challenges’ throughout the COVID-19 pandemic.
During that period and for the last eight years, the home has had ‘very little’ direct engagement or support from the CQC, the spokesperson added.
