The emergency began shortly before 22:30 last night (Sunday) when households in the Wootton area reported a complete loss of water supply, whilst others further afield reported low pressure.
Southern Water confirmed at 01:25 this morning that they were dealing with a burst water main in the Staplers area of Newport and properties outside of this immediate area may have been affected by low pressure or temporary loss of supply.
However, work by engineers throughout the night means the burst is now only affecting properties in Staplers Road, Long Lane, some of Pan Meadows estate and Briddlesford Road.
A bottled water collection point for those without water has been established at the top of Godric Road. Customers on the Priority Service Register will receive bottled water to their home. If you or anyone you know needs extra support call 0330 3030368.
It’s unclear at this stage when the water will be turned back on for all customers.
UPDATE @ 12:50 – More than 14 hours after supplies were cut, hundreds of households are still without water.
Island Echo can reveal that the burst has occurred in the car park of Medina Theatre, where a burst previously occurred in 2018.
Southern Water says that tankers are being brought in to inject additional water into the network to help keep up with demand. The utility company says you may see discolouration or experience low water pressure as a result of water being moved around the network.