Wightlink has extended its revised ferry timetable until Tuesday 13th July due to a serious mechanical failure onboard the flagship Victoria of Wight.
Engineers have carried out a full investigation of the affected engine onboard Wightlink’s largest ship and have identified the repair work that needs to be done. The company has taken the decision to keep the vessel out of service to ensure that work can be completed before the school holidays.
The Portsmouth-Fishbourne route will continue as a 2-boat service using the ferries St Clare and St Faith. These ships have the capacity for all booked customers but sailing times will need to change.
Wightlink is contacting everyone who has tickets to travel over the next 3 weeks, in the order of their sailing time. Their booking will be moved to a different sailing. Full information is available at www.wightlink.co.uk/changes.
All customers affected by the revised timetable have these options:
- Agree to travel at the alternative booked sailing time offered by Wightlink
- Change the booking to another sailing
- Take a voucher to the value of the affected crossing to use on a future sailing
- Ask for a full refund of the affected crossing
- Cancel the entire booking for a full refund
Wightlink Chief Executive, Keith Greenfield, says:
“We are sorry this unavoidable change to our timetable will affect our customers.
“Our engineers are working hard to address the problem and Victoria of Wight will return to the schedule as soon as possible.
“In the meantime, colleagues are doing their best to support customers and assist them to travel at a convenient time. As you may expect, our phone lines are already very busy so we would appeal to our customers, please, be patient and wait for us to contact you about your sailing.”