Southern Housing Group’s registered care home at Argyll Street in Ryde has been rated ‘outstanding’ by the Care Quality Commission (CQC).
Following a recent inspection of the 9-bed home at 22 Argyll Street, inspectors have acknowledged that the service being provided is outstanding with staff going the extra mile to provide a family orientated, homely environment.
Inspectors have commented that the care and support at 22 Argyll Street is “planned proactively and in partnership with the people who live there, their families and the multidisciplinary teams that work with the team and residents”. In addition, it has also been said that “there are enough staff to meet people’s needs and offer support in a relaxed and unhurried way in looking after the nine adults who all have either a learning disability, brain injury or autism.”
The report highlighted that medicines are safely administered, the use of technology to support resident’s safety and communication needs are fully met and the report commended the hard work and commitment of the staff team.
Emma Bound, Registered Manager at 22 Argyll Street, has said:
“Our residents are as delighted as we are that their home has been graded as outstanding. We really are a motivated team and each of us brings something different. The team is always full of ideas as to how we can make life interesting and enjoyable for our residents and we pride ourselves on delivering high quality, person-centered care.”
It’s the little things that have made this particular care homes’ status rise to outstanding. This includes the ongoing and continuous improvement coupled with innovative ideas such as the introduction of Ability Dog Caddie, a 2-year old black Labrador to the home.
Emma Bound and her colleague Dani Fischer, Deputy Manager, were attending a training course and met Carol Court, the founder of Isle of Wight charity Ability Dogs 4 Young People.
The benefits of walking a dog had been discussed for a while with some of the residents living at 22 Argyll Street, but the out-of-the-blue meeting with Carol was more than timely. From a discussion with Carol about how the home could participate with Ability Dogs 4 Young People, a plan evolved towards having a companion Ability Dog full time at the home.
Emma adds:
“Most of our residents have lived together for over 21 years. They consider themselves as a family. So, taking a step further as most families have a pet we do too. Caddie is a wonderful addition to the household.”
