A Critical Incident has been declared across Hampshire and the Isle of Wight after soaring temperatures placed significant pressure on health services, with the Isle of Wight Ambulance Service urging residents to only call 999 in genuine life-threatening emergencies.
The declaration comes as the Isle of Wight Ambulance Service experiences a surge in emergency calls during the current spell of extreme hot weather.
Health leaders say the move reflects the exceptional pressures being faced across the NHS, with ambulance services, hospitals and other healthcare providers all impacted by the ongoing red heat-health alert.
Across the water from the Isle of Wight Ambulance Service, Portsmouth Hospitals University NHS Trust, University Hospitals Southampton NHS Trust, and South Central Ambulance Service have also declared Critical Incidents following the effects of the record-breaking temperatures.
For Islanders, the incident means ambulance crews are dealing with increased demand and resources are being prioritised for the most serious and life-threatening incidents.
Residents are being asked not to dial 999 unless it is a genuine emergency. Those with less serious illnesses or injuries are urged to use alternative NHS services, including local pharmacies, GP practices, NHS 111 or the Isle of Wight Urgent Treatment Centre.
Anyone waiting for an ambulance is also being asked not to call back unless the patient’s condition has worsened since the original emergency call.
Despite the Critical Incident, the NHS says planned appointments should continue as normal unless patients are contacted directly and told otherwise.
The news follows the issuing of a red heat-health alert by the UK Health Security Agency alongside the Met Office’s Red Warning for extreme heat covering Thursday and Friday.
A red heat-health alert is the highest level of warning and indicates that exceptionally high temperatures could have widespread impacts beyond health and social care, including disruption to transport, infrastructure, utilities and businesses. It also warns there is a risk to life, even for people who would not normally be considered vulnerable.
GP and Deputy Chief Medical Officer for NHS Hampshire and Isle of Wight, Dr Charlotte Hutchings, said:
“During periods of extreme heat, we can see an increase in people becoming unwell due to dehydration and overheating.
“This can happen quickly, particularly for older people, young children, people with long-term conditions and those taking certain medicines.
“Planning ahead is important – keep fluids nearby, try to stay cool, avoid being outside during the hottest parts of the day where possible, and check in on anyone who may need extra help.
“If you are worried about your health or someone else’s health during the hot weather, please seek advice. NHS services are available to support you, and choosing the right service helps make sure people receive the care they need.”
Residents are being advised to drink plenty of fluids, remain in the shade or indoors during the hottest parts of the day, wear light clothing and sunscreen, avoid strenuous activity where possible and check on elderly relatives, neighbours and others who may be vulnerable.
Families are also being encouraged to collect relatives from hospital as soon as they are medically fit for discharge, helping to free up beds for patients requiring urgent treatment.
Health leaders have thanked NHS staff and emergency responders for continuing to work in challenging conditions while asking the public to play their part in easing pressure on frontline services.
