QAS is an independently validated accreditation award for housing associations’ co-regulation structures and sets out what excellent tenant scrutiny looks like. It’s provided in partnership by the Tenant Participation Advisory Service (TPAS), HouseMark and Chartered Institute of Housing (CIH), the three leading sector organisations championing co-regulation.
Spectrum, who have a variety of properties across the Isle of Wight, is one of only a handful of organisations in the UK to receive the award.
Jenny Osbourne, Chief Executive of TPAS, said:
“TPAS, CIH and HouseMark are delighted to award Spectrum Housing Group with this accreditation. By achieving this award Spectrum demonstrated the high standard of service they offer their residents.
“Through the accreditation process we were delighted to see an excellent understanding of the role of scrutiny and how it fits into the wider involvement framework. We were particularly impressed with their innovative ‘Live Scrutiny’ approach in meetings which really allows for responsive and transparent scrutiny. Overall, Spectrum Housing Group has a very well resourced, valued and strategic approach to tenant involvement across the organisation with staff and tenants.”
Spectrum Resident’s Group Chairman from the Isle of Wight, Terry Rance, said:
“There’s no ‘them or us’ between involved residents, staff and board members. Together we’ve developed a ‘one team’ approach.
“We don’t rest on our laurels and we continuously scrutinise different parts of the organisation. All decisions made through the governance structure have a single common denominator – how we can improve residents’ homes and neighbourhoods.”
Spectrum’s resident co-regulation structure includes the Spectrum Residents’ Group, five area-based Community Forums and several themed Service Improvement Groups.
This structure allows for ongoing scrutiny at different levels and residents taking an active role in monitoring the quality and delivery of local housing services and communication between all levels and the Board.
Spectrum will receive TPAS’s Excellence in Co-Regulation award on 6th November.