WightFibre is celebrating after connecting its 25,000th Isle of Wight customer, marking another milestone in the company’s journey to deliver broadband that just works to the community.
Noemi Pataki, of Ryde, has received a new laptop and mobile phone as a thank you for being a milestone customer. Befitting the occasion, Residential Sales Advisor Matt Lovett, who had assisted Noemi in signing up, personally presented her with these gifts.
Noemi was delighted and said:
“I would like to express my gratitude once again for this amazing opportunity. Coincidentally, I am starting my studies to become a teacher in September, and these items were on my wish list, but in this economy, somewhat unattainable. So, you can imagine how happy I am now. Not usually a lucky person either, but to be exactly the 25,000th customer is incredible luck.”
John Irvine, CEO of WightFibre, commented on this achievement:
“Reaching 25,000 customers is a testament to the trust the people of the Isle of Wight place in us to deliver an essential service, and I want to say thank you to each and every one of them for their continued support. Our future-proof full-fibre network, now reaching over 72 000 homes and businesses, is combined with a dedication to customer service that truly sets us apart.”
Wightfibre blew it with me when they tried the hard sell approach on the doorstep. It was not appreciated and after that there is no way I’ll sign up with them!
Shaaat aaap, you miserable old goat.
Really? your loss then..been with them well over 20 years..still the best.
My thoughts exactly.
I am fed up with them filling up my
mounted letter box with their offers.
If I want WightFibre I would contact WightFibre.
I don’t need them to keep sending junk mail out.
I get none?
Given their complete lack of consideration when they were ripping up roads and pavements to achieve their monopoly status, there are over 43,000 island homes who agree with you.
Personally, I will never forget their previous “incarnation” when they tried to foist Cable upon us and when that failed, left most of the cabling redundant and still in place. Still have some in my road.
Great company to deal with and excellent technical support. And local!
And British.
Those ‘Big Boys’ nowadays outsource their technical teams to India, Malaysia, and South Africa, where English is often the Adviser’s second language. From my experience with offshore Contact Centres, it appears the Adviser doesn’t listen, instead, repeats the same statement over and over again, including ‘filler words’: “I am here to help you, please be patient as I access your account for your details which I must do to ensure I have the correct information”.
Earlier this year, I helped a friend who is with Wightfibre. The Adviser we spoke to was competent, personable and, most of all, didn’t give us all the waffle you often experience with Contact Centres in India.
If the performance and price are better than the ‘Big Boys’, then I would encourage Islanders to switch to Wightfibre.
Wightfibre promised me that at no time would my road be obstructed when they were laying cable.
My road was cut off for a week without notice and I had no access and I couldn’t get my car in or out.
They simply told me what would keep me quiet and consequently I was unable to plan ahead.
I don’t deal with liars.