Waxham House Care Home in Ryde has been rated ‘Requires Improvement’ by the Care Quality Commission (CQC) following an inspection which identified breaches across 6 legal regulations, just months after the home changed hands following 21 years under the same ownership.
The assessment was carried out between 7th and 22nd April 2026 and was prompted partly due to the length of time since the last inspection, as well as concerns raised about failures to notify appropriately. The CQC also noted that the provider has changed since the previous assessment.
Waxham House, on High Park Road in Ryde, is registered for up to 20 residents aged over 65 or those living with physical disabilities. The care home occupies a converted 19-bedroom, 2-storey detached property.
Before the recent sale, the home had been owned by husband-and-wife Sanjay and Sandhya Ramdany since 2005. The couple brought the business to market to allow them to retire, with the sale completed in February 2026.
At its previous CQC inspection under the former owners, the home had been rated ‘Good’.
However, inspectors have now found breaches relating to person-centred care, consent to care and treatment, safe care and treatment, safeguarding, good governance, and safe and effective staffing.
The report said the provider did not always ensure risks to residents were properly understood or managed, with care plans lacking guidance linked to diagnosed medical conditions.
Inspectors also found records were not always up to date, complete or contemporaneous, while medicines were not consistently managed safely. Guidance to support staff with medicine management was also found to be lacking.
The CQC said mental capacity assessments and best interest decisions had not always been completed in line with the Mental Capacity Act 2005 where residents lacked capacity to consent to care and treatment.
Concerns were also raised over environmental risks, with inspectors stating there was no robust oversight of delegated tasks relating to safety within the home.
The report added that systems designed to ensure staff received relevant training were ineffective, while recruitment procedures had not always been operated in line with regulatory requirements.
Inspectors concluded that governance processes had failed to identify the issues uncovered during the assessment, with quality assurance systems not effectively implemented to improve safety standards.
The CQC has requested an action plan from the provider in response to concerns linked to person-centred care, consent, safeguarding, and staffing.
Despite the findings, some residents spoke positively about improvements introduced by the new provider and opportunities to access the community.
One resident said:
“[I have] recently been to the shop and bought clothes for myself and makeup, had a lovely time.”
Another told inspectors after having been to town for a coffee and to visit the shops:
“I want to do that every week.”
Additional feedback included comments such as:
“I like to spend time in the garden when I can and feel really lucky to enjoy such nice surroundings, I feel well looked after.
“[I] feel so lucky to be cared for by the staff.”
The CQC said observations involving residents living with dementia showed the environment did not always reflect best practice in helping people orientate themselves around the home.
It is worrying growing old, maybe families need to step
up and help their loved ones more.
It’s amazing how families show up at the end when a person
sadly passes away to see what they can get!
Shocking, but true
The truth hurts!
I used to work for a large funeral firm in Portsmouth and Waterlooville and we had to go out at all times of day and night for the removal of the deceased to the funeral home or mortuary. On more than one occasion as we arrived we came across families actually fighting either in the house or street, the greedy selfish bastards.
Yet again. Another failing care home.
Very sad for the people living there and shame on the management and owners