Red Funnel’s vehicle ferry service has ground to a halt due to a disabled passenger who is unwilling or unable to disembark at East Cowes.
The Red Falcon is currently docked at the East Cowes terminal where a passenger is still onboard, causing significant delays to the East Cowes-Southampton Service.
Red Osprey is currently floating off Cowes waiting to dock on the Island and the Red Eagle is unable to leave Southampton, causing disruption to hundreds of people.
All 3 ferries have ground to a halt.
The situation is likely to cause delays for the rest of the evening.
UPDATE @ 18:10 – Police are now in attendance at the East Cowes terminal, where the situation continues.
UPDATE @ 18:56 – Red Funnel’s service is now back underway with the vulnerable passenger removed from the vessel. There are likely to be ongoing delays.
The Isle of Wight Ambulance Service has attended the incident in the interests of the person’s wellbeing.
UPDATE MONDAY – A spokesperson for Red Funnel has today said:
“We experienced a delay to our vehicle ferry service during the afternoon of November 1, due to a vulnerable passenger refusing to disembark Red Falcon following her arrival in East Cowes at 4pm.
“Although the passenger was accompanied by two carers, it was a very challenging situation for our crew, which resulted in the police attending, and subsequently, the ambulance service as a precaution.
“No passengers or crew were hurt during the incident.
“Everyone involved did everything they could to resolve the situation as safely as possible, with the passenger’s welfare at the forefront of our response.
“We are very proud of the efforts displayed by the Red Funnel crew who assisted.
“Red Falcon resumed her planned sailings at 6.10pm, around one hour and 40 minutes after her scheduled departure.
“We apologise to our other passengers who were disrupted by the delay.”