Scottish and Southern Electricity Networks (SSEN) Distribution and the Centre for Sustainable Energy (CSE) have joined forces to launch the SSEN Energy Advisor Programme, helping people stay warm and spend less while providing support organisations with assistance to tackle fuel poverty.
The programme, which runs until March 2022, is calling on health, welfare and other professionals to refer people – who may be living in cold homes and subject to high energy bills – to the new support service to save people money and tackle fuel poverty.
By working in partnership, SSEN Distribution and CSE will provide substantial, in-depth and tailored advice to residents across central southern England.
The SSEN Energy Advisor Programme will also offer:
- Assistance in accessing funding for energy efficiency measures and energy improvements, such as insulation and heating systems – including broken boilers – through schemes such as the Energy Company Obligation (ECO)
- Help to identify the causes of high bills, advice on understanding fuel bills and how to switch energy suppliers and fuel tariffs to keep bills affordable
- Personalised advice on keeping warm and comfortable at home for less, including benefits entitlement, Warm Home Discount applications and managing energy debt, alongside assistance in resolving issues with damp, mould and condensation
- Signing customers up to SSEN’s Priority Services Register for free, additional assistance in the event of power cuts.
The SSEN Energy Advisor Programme includes its own dedicated phone number and email address that customers and support organisations can use to contact CSE’s advisors.
The programme is set up to support over 800 households through one-off phone conversations and in-depth casework, and is exploring the possibility of home visits when coronavirus restrictions are eased. Customers and stakeholders are encouraged to find out more and enrol for the programme through the CSE website, or by calling 0800 038 6345 or emailing [email protected].
Lyndsey Stainton, SSEN’s Head of Stakeholder Engagement said:
“I’m delighted that SSEN Distribution and CSE have been able to join forces to provide this additional level of service and supportfor our customers. Our stakeholders have highlighted the need for more direct support to help customers keep warm for less this coming winter due to the financial impact of the coronavirus pandemic.
Article continues below this advertisement “We’ve worked together for several years, using SSEN’s specially designed Customer Mapping Tool to highlight areas where incomes are low, properties are poorly insulated and many residents aren’t yet registered for our Priority Services Register.
“CSE has now taken this data, overlaying additional information and identifying areas where there is currently a lack of support. This combined resource ensures we are providing help where it’s most needed, without duplicating existing services.”
If you or someone you know could benefit from the service, please visit the CSE website here. You can also call 0800 038 6345 or email [email protected].
Exactly what the Island’s own Footprint Trust has been doing very successfully for years.
They are going to get very busy in the future. While this country bankrupts itself, global emissions will continue to increase.
Bills should come down with the amount of power cuts on the Island. And no doubt to keep warm they will supply every household with thermals.
There have been power cuts for years since electric was invented and there always will be. The only difference now is you hear about it through the modern media and we rely on it so much more. You could rewire the whole country and something would cause a failure. The difference now is there there is always some un educated idiot who has a personal beef with a company and spreads loads of bull.
Wait till he gets a big water bill, it will water shedding or gas, phone or internet shedding next.