Residents’ views are being sought as Island Roads launches its annual ‘customer survey’.
The survey, which is carried out in February each year, encourages residents to rate the different services provided by Island Roads including road and footway resurfacing, winter maintenance, street cleansing, verge and grass cutting and customer service as part of its work to improve the Island’s highway network.
Despite the pandemic, the last year has continued to be a very busy year for the company with a further 5.7 miles of road improvement schemes completed including the delivery of a major junction improvement scheme at St George’s Way, alongside a comprehensive programme of surveys and inspections of highway retaining walls across the Island.
Major schemes at Smallbrook Roundabout and the shared use path at Fairlee have also been launched, along with the final phase of an Island-wide signal upgrade programme at Coppins Bridge. Alongside this, the company has continued its year-round programme of highway maintenance services.
Since the contract began in 2013, the condition of over 350 miles, over 70%, of the Island’s road network, has been improved taking it from one of the worst in the country to one of the best.
Island Roads Business Manager Steve Ambrose has said:
“Our annual survey is an important part of gauging how residents feel we are performing in delivering our highway services on the Island and we really value the views of all those who take part.
“The results are part of a range of measures that we use to help us assess where we need to make improvements to our services in the coming year.”
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The company recently created a series of factsheets to help residents understand about its services and how they are delivered on the Island https://islandroads.com/factsheets/.
The survey runs from the 1st-28th February and can be accessed online via Island Roads website at https://islandroads.com/customer-survey-2022.
Paper copies of the survey are also available on request by emailing [email protected] or by calling 01983 822440.
Wow, cant wait to fill that form in. Island Roads sent me a letter warning me not to cross over the pavement outside my house when loading up building waste from my front garden as there was not a dropped kurb in place. I complied with their letter as I could not argue this.
Bugger me, the very next day an Island Roads district steward van parked right on the pavement opposite my house and spent the next half hour taking photos of street lights or something else as “critical” as that. Unbelievable. It was probably the same district steward that took a photo of my van parked on my garden.
I think that island roads have been watching too many “God father films”.
District stewards. They think they are the local sheriff now.
I can’t wait to fill in either … every time you see island roads ‘working’ somewhere they are on their phones or sat in their vehicles doing nothing – about time the district steward was employed chasing the lazy lot instead of picking on folk just going about their business as you were.
David let me inform you it is illegal for any vehical to park on the pedestian hyway, this includes Island roads or Island Waste this can be seen in the hyway code under law GL(pp) A sec 15 ,i myself had a previouse legal episode both of the above who thought they were exhonerated from this law . public hyway is for padestrians not for vehcles.
vehicles can park if there is no drop kerb .maybe a dropkurb should be looked at .
Don’t need a survey. They continue to plague this island, with road works and congestion through poor planning. Very often closing one road and putting traffic lights on the diversion route. Coppins bridge is a shining example of poor management. Creating extra pollution and excessive delays for all road users.
Ryde has been victim of this too. First Marlborough Road is closed in one direction, then temporary traffic lights in Great Preston Road. Couple that with the shambles that is McDonald’s drive-through, then don’t even consider moving your car for any reason.
Island Roads, and the people that employ them, are absolutely inept and useless at their jobs. It’s almost like the powers-that-be don’t want anyone to have their own transport.
The daily morning traffic jam runs from the bottom of Lushington Hill to Coppins bridge, average drive time of 20 minutes to cover 2.3 miles.
A very busy year, 5.7 miles of road improvement schemes completed. 10032 yards, less than 200 yards a week. I wish I was that busy at work! They’re an absolute shambles, as coppins bridge is proving this week.
we have just had a letter from Island roads and are proposing to close NEW RD for 3 Months ,
so it will be be new new road after…
How can they say they have improved 70% of island roads most of the ones they have down are all sinking with big ruts that nearly throw you into oncoming traffic, sandown road you have patched the same holes 4-5 times and now sunken again why don’t you seal the edges do the rain doesn’t deep down into the substrate underneath . Station avenue in sandown is another one and Albert road in sandown the Romans had a better road than that is all sunken by the buses and all you do is Chuck some more tarmac on top and the buses just squish it out you can see where the buses have bottomed out
island Roads have a bad habbit of closing roads and adding more charbon emission into the atmosphere,just to make their job easier
thats easy total crap never see them what they do is …ed in less than 2 years they got a huge grant then ….ked it away
Don’t blame the island roads workmen if no one checks on them. The fault lies with our dear Isle of Wight Council. They hand out the work left,right and centre with ho forethought whatsoever. Surely some can get off their ass and go out and check on them. The number of jobs that they start then stop and move to another job and start and stop and return to the unfinished one is quite remarkable. Sheer bloody waste of time filling in a survey as no one at Isle of Wight Council and Island Roads will take any notice.
IW council relinquished all responsibility for highways to island roads. Therefore they police themselves. Another bright idea!