ISLANDER’S VIEWS ON LONGER OPENING HOURS FOR GP PRACTICE SERVICES SOUGHT

HampshireisleofwightintergratedcaresystemlogoIsle of Wight residents are being asked for their views on plans to offer enhanced access to local GP practice services from the Autumn.

The move could see practices open early in the morning and in the evening during weekdays, and during the day on Saturdays, to provide additional appointment opportunities outside of normal working hours.

The changes are part of a requirement from NHS England which aims to reduce variability across the country and increase patients’ understanding of and access to available services.

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The enhanced access is likely to involve a wide range of different healthcare professionals and could include non-urgent appointments as well as routine services such as screening and health checks and seasonal requirements including flu vaccinations.

Dr Michele Legg, Clinical Director for the Isle of Wight on the Hampshire, Southampton and Isle of Wight Clinical Commissioning Group said:

“GP practices have been changing the way they work to accommodate increasing demand for patient services, by expanding their healthcare teams to include a wider range of healthcare professionals and services available to the local community from dietitians and health and wellbeing coaches, to first contact physios, mental health practitioners, physician associates, social prescribers and clinical pharmacists.

“This next step is another means of increasing access to care but will need to strike an important balance between meeting local needs and being able to address capacity within an already stretched workforce.

“It will also require the commitment of residents to attend appointments provided.  Around 1000 people across the Island each week (6.8%) are not turning up for appointments or failing to cancel them – appointments that could have been offered to other patients.  We all need to work together to ensure access to services is there for all those who need them.”

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Practices, working together as local primary care networks, have created bespoke surveys to help them understand local needs and inform their plans for enhanced access from the autumn.

The survey must be completed by 17th July and can be completed online via the links below or, if preferred, via paper copies which can be requested from your local GP practice.

Central & West Wight Health Alliance Primary Care Network (for the following GP practices: Newport Health Centre, Brookside Health Centre and Cowes Medical Practice) – https://mysay.is/EAIOWCandW

North East Locality Primary Care Network (for the following GP practices: East Cowes Medical Centre, Medina Healthcare (Wootton), Esplanade Surgery, Tower House Surgery, Argyll House surgery and St Helen’s surgery) – https://mysay.is/EAIOWNE

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South Locality (IW) Primary Care Network (for the following GP practices: The Bay Medical Practice, Ventnor Medical Practice and South Wight Medical Practice in Brighstone, Godshill and Niton) – https://mysay.is/EASIOWSW

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The views/opinions expressed in these comments are solely those of the author and do not represent those of Island Echo. House rules on commenting must be followed at all times.
38 Comments
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Ben
Ben
1 month ago

This is 100% needed for them to catch up with all the work they haven’t been doing yet still getting paid for

Nick Black
Nick Black
1 month ago

G.P.’s surgeries can be open 24/7…
But that is of absolutely no use to Patients if G.P.’s are still not seeing Patients in person.
All of this ‘telephone appointments’ or ‘on-line video appointments’ are just their way of not seeing people in person.
THAT is what needs sorting out!

Annette Rubin
Annette Rubin
Reply to  Nick Black
1 month ago

My partner ended up in hospital due to one of the telephone appointments! Do doctors in Ryde even know their patients? I think not, because they never get to see them face to face. What kind of work moral is that?

Fed up islander
Fed up islander
Reply to  Annette Rubin
1 month ago

No work ,no pay ,that’s what everyone else faces , why are they getting away with it ???

Bab Hodkins
Bab Hodkins
1 month ago

What’s a GP ? Haven’t been able to see one for years. Perhaps they could send a photo over… like we have to send to them

Local
Local
1 month ago

Making the same number of GPs do more work isn’t scalable, it will lead to burnout and less GPs.

We need more GPs, get more in training, pay them to live while they are in training, pay them more once they’ve been trained.

Cal Orific
Cal Orific
Reply to  Local
1 month ago

Problem is, it takes 10 years from starting medical school to fully trained GP.

10 years ago was just when the Government were really ramping up “austerity”, which didn’t end until a couple of years ago. That means there is going to be a supply problem of UK trained GPs for to the next 8 years. There is also the problem that Brexit has made employing EU doctors more difficult.

Meanwhile current GPs are retiring, often taking early retirement, in the face of the unsustainable workload and abuse, which loads more pressure on those that remain.

gandalf
gandalf
Reply to  Cal Orific
1 month ago

Austerity ended a couple of years ago?
Tell that to the homeless and those at the food banks….

Old school.
Old school.
1 month ago

Please just answer the bloody phone, I’m sick of waiting being caller six, getting to be caller one in the que only to be bumped back to caller twelve ffs.
Yes west wight medical practice this IS YOU!
When you do get to speak to the many headed fire breathing beast, sorry receptionist, they are far to busy for a Dr’s call back that day, you need to phone again tomorow and go through it all again?
It wasnt for a urine sample, but I definitely feel they took one!!

Lucilu
Lucilu
Reply to  Old school.
1 month ago

Had the same problem with South wight medical practice, absolutely horrid receptionist at Niton and hanging on for dear life to get through only to be told basically no doctors appointments, exept for the day I’d been stung by a horse fly, what an inconvenience I was being, just have to be ill another day I guess was what I’d thought each time I’d rang up, this particular day when I’d called up, she said go to a pharmacy which I can understand, but within 10 mins of her saying that and me calling a pharmacy only to be advised if its swelling up that quickly you need to see a doctor, my knee was twice the size and so hot to the touch, the pharmacy further than the doctors, I opted for the doctors, she begrudgingly gave me an appt but only after telling me off for choosing not… Read more »

Last edited 1 month ago by Lucilu
Fed up islander
Fed up islander
Reply to  Lucilu
1 month ago

COVID is an excuse still, do they still go to the pub ,get shopping and go on holiday ? Well how come they can expect everyone else to be there when they want them ???

Robert Axton
Robert Axton
Reply to  Lucilu
1 month ago

I cannot believe anyone would demand to see a GP over a horse-fly bite. No wonder it is so difficult to see a GP.

David
David
Reply to  Lucilu
1 month ago

I totally understand your predicament, I’ve had a very similar situation, but the receptionist are only doing what the Practice Manager and the GP;s have told them to do.

Lin
Lin
Reply to  Old school.
1 month ago

Yes that is you East Cowes as well.

Fiona Page
Fiona Page
1 month ago

Shocked that so many people are not turning up and not cancelling!! Terrible waste of appointments

Janesville Read
Janesville Read
Reply to  Fiona Page
1 month ago

I like to know how all these people got the appointment in the first place

David
David
Reply to  Janesville Read
1 month ago

So would I, I can never get one, lucky if I can get a ring back

Hammer
Hammer
Reply to  Janesville Read
1 month ago

Better not reveal which naughty doctors are bucking the trend and actually seeing patients because the remainder will be donning balaclavas, arming themselves with a bit of 4 by 2 and waiting in the shadows for these scabs. How dare they actually do what they are paid for!!!!!

June
June
Reply to  Fiona Page
1 month ago

Taking into account the number of people with mental issues across all age groups is increasing due to Covid, the war in Ukraine, and age, not to mention cost of living and what the future holds I should say anyone that doesn’t turn up for an appointment now must be affected by memory or mental health issues. The Island has a large number of elderly people who may not be mobile enough to actually get to surgery, or on the day in question fit enough. There are so many reasons why a person would not keep an appointment but I bet the surgery Administration staff never check to see why they didn’t turn up. They used to years ago.

Bram Stoker
Bram Stoker
1 month ago

How can you not turn up for telephone appointment ?
You can’t get a face to face appointment.

JHVF
JHVF
1 month ago

Getting back to something like normal would be a start. But if the authorities continue to build houses for mainland over-spill without ensuring adequate medical centres, and doctors, are part of the developments then Island residents have no chance of getting proper healthcare.
Surgeries are not ‘open’ now, increasing alleged hours will make no difference.

terry
terry
1 month ago

I think we must all look at the NO show of patients for appointments I have seen lists of no show listing up to 15 a day why make an appointment then don’t turn up

Ditzydotty
Ditzydotty
Reply to  terry
1 month ago

Probably because by the time they have had to wait 2 weeks or more for the appointment their ailment has cleared up. I had an ear infection that left me deaf in one ear, couldn’t even get an appointment because June was fully booked and they didn’t have July’s schedule. Had to go to specsavers in the end they sorted me out within a week but cost me £55.

Fed up islander
Fed up islander
Reply to  terry
1 month ago

Can they actually get through to cancel them ????

Terry
Terry
1 month ago

Just did the survey, no mention of GP appointments, or doctors of any description. We now have ” patient advisers”, ” social prescribers”, sounds like something from Monty Python.

Sir Digby Chicken Caesar
Sir Digby Chicken Caesar
1 month ago

The simple fact is that doctors just need to be seeing people again and NOT still hiding away. Everyone else has to work as normal, so why not them, I know some of them think they are gods, but come on doc’s stop taking the mickey. You are a disgrace to the profession, and at the moment I use that term loosely.

Reg Dennis
Reg Dennis
1 month ago

Never mind playing with opening hours, what we need is the ability to actually see a doctor as all we get at our surgery is a call at some random time from a nurse or if you are really lucky a visit by a paramedic, chances ofactually seeing your GP are next to zero.

David
David
Reply to  Reg Dennis
1 month ago

I couldn’t agree more, and if you are working no one wants to discuss their problems in front of all their colleagues.

OMG
OMG
1 month ago

Obviously it’s a good thing that you can see a dietician, health and wellbeing coach etc, but the elephant in the room is getting a timely appointment with a doctor when you’re ill.

Now getting to the point that people are worried about falling ill cos it’s difficult getting seen. I would rather the NHS focus on improving core GP services rather than widening other services at practices.

Incredible !!
Incredible !!
1 month ago

How about getting the Doctors to actually see patients again ?? Also why can we not just walk in, and wait to be seen, like it used to be. ??

Portsmouth people are moaning because in an area of 140, 000 people they only have 40 GP practices….. This Island has 140,000 plus people…. how many GP practises are there here ?

June
June
1 month ago

As the latest technology is now surfing through the NHS practices, there will be hardly any face to face contact so many more of us will have to self diagnose, go to A&E, or die. The whole dependence on electronic consultations is disgusting and should never be used when a human being needs a diagnosis, how often in the “good old days” did your GP actually look at you, check your eyes, and finger nails. The true doctors use to do this as a matter of course, along with leg reflexes should there be a need. You cannot do this over a video link or telephone. The government is trying to kill us of by stealth.

June
June
1 month ago

Reading all the reviews already stated on this link, I think the need for a survey is a waste of time, we all feel exactly the same about the current GP services offered to residents, below par, below standard, absolute C***. And they want a pay rise – what a hoot.

Robert Axton
Robert Axton
1 month ago

It is high time that people failing to attend an appointment in the NHS were fined £50.

Sir Digby Chicken Caesar
Sir Digby Chicken Caesar
Reply to  Robert Axton
1 month ago

What about if someone actually does get an appointment, and then is too ill to attend, yeah great idea slap a fine on them, idiot. I guess your A) a hideaway doctor or B) married to a hideaway doctor or c) can’t wait for the russians to arrive.

Last edited 1 month ago by Sir Digby Chicken Caesar
David
David
Reply to  Robert Axton
1 month ago

They’re all on benefits, so wouldn’t make any difference to them, if your working you can’t afford to hang on the phone in a queue to speak to someone, you’d loose your job.

Mandy
Mandy
1 month ago

Why not turn up at the walk in centre or A&E, if everyone did this then the Gp surgeries would be forced to do face to face as it costs your registered GP practice £130 a time for you to present elsewhere! Islanders need to revolt!

Kevin W
Kevin W
Reply to  Mandy
1 month ago

What walk in centres? Thought the one at St Mary’s had closed down!

Dicky Daniels
Dicky Daniels
1 month ago

More pointless questionnaire pretending to care.. We need more GPs and dentists. If people regularly fail to turn up, remove them from list. Plenty more would appreciate an appointment.

 

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