A wide range of subjects was raised by customers at the ‘Meet the Managers’ event including timetabling, fares and discounts offered to students and disabled people. Several passengers made suggestions which are now being considered by the company. In particular, owners of motorhomes said they were interested in establishing a system to book their vehicles on some of the quietest sailings.
“This ‘drop in’ session was a valuable opportunity for us to meet regular travellers in a relaxed atmosphere over some seasonal refreshments and find out their views about our services. Not only were we pleased to listen, but we will take away their ideas. We look forward to meeting many more customers in 2014.”
During the event, commuters and Wightlink staff alike enjoyed some mellow music from Bill Wills and members of the Newport Jazz Club, one of more than 100 island associations supported by Wightlink’s charitable donations. A collection was held for Wightlink’s 2014 charity chosen by staff – Hampshire and Isle of Wight Air Ambulance.
This was the first of a series of ‘Meet the Manager’ events organised by Wightlink which will be held at all ports and on board ferries over the next few months. The dates will be publicised on www.wightlink.co.uk.