‘Enter and View’ representatives from Healthwatch Isle of Wight visited 6 local residential care and nursing homes earlier this year as part of its focused work on adult social care, with mainly positive findings. Enter and View is a statutory process that Healthwatch Isle of Wight can use to gather information needed about services and to collect the views of service users, their carers and relatives, as well as staff. The visits took place unannounced back in April. The residential care and nursing homes were made aware that Healthwatch Isle of Wight would undertake visits related to their adult social care work plan and were given a 2-week window, but were not informed exactly when the visits would take place. The focus of the visits related to quality of care, activities, food and drink, visiting arrangements, general observations and feedback from people living at the home, their families and carers. Enter and view representatives found outstanding practice in several of the care homes they visited, with a resident living at 1 of the homes saying their care home was “absolutely perfect. What makes it special is the dedication of the staff”. Representatives found that improvements were needed in other homes, including improvements to the environment, provision of activities and in the quality of food and drink provided to people living there. Joanna Smith, manager of Healthwatch Isle of Wight, said:
“We would like to thank the staff and managers of the homes we visited for their warm welcome during our visits. We were delighted to find outstanding care given in some of the homes we visited, but it is disappointing that we found such a significant difference in the quality of care given across the sector.”
All homes have been asked to provide a formal response to the recommendations and enter and view reports have been shared with the Isle of Wight Council and the Care Quality Commission. Reports of the visits can be found at https://www.healthwatchisleofwight.co.uk/report/2024-08-06/enter-and-view-residential-care-reports-2024.
Pity they didn’t visit Springfields in Shanklin.
Awful place.
Yes i agree with you.I really dont think it’s the right place at the moment to send a family member. Maybe time will tell. Sorry Springfields.
Absolutely disagree – have always found it excellent and really caring.
You’ve never had your relative deliberately thrown on the floor suffering life changing injuries then, have you.
Or had to deal with the appalling management.
When even delivery drivers tell you its a bad place, cqc do nothing, island social services do nothing.
Somthing is terribly wrong.
Guess it was your lucky day.
Or Autumn House Sandown, hideous.
My father in law spent some time there, seemed okay
So many families could look after their own parents
but many cannot find the time to do so
(So many excuses)
Funny how they find the time to collect any inheritance
monies though
‘Selfish B’stards’
Well done to the Nursing Homes for doing what many families
don’t do.
That’s because they are too busy
spending their parents wealth.
Over the years I have seen so many persons
with their crocodile tears, many make out they
care, when they couldn’t care less.
That’s a bit cheesy ? Don’t you think. How do you no.
I have met many persons who make out they
care for their families, at the end you can see the guilt
on their face, too late when their parents have passed and
they had the chance to do their bit.
Maybe later in life they will suffer the same feat!