Kite Hill Care Home has been served with 3 warning notices after inspectors identified failings relating to consent, safe care and treatment and governance at an Isle of Wight residential home.
The Care Quality Commission (CQC) has rated Kite Hill Care Home in Wootton Bridge, run by Colville Care, as ‘requires improvement’ overall.
The home was also rated as requiring improvement in 4 areas – safe, effective, responsive and well-led – while its caring provision was rated ‘good’.
Kite Hill was supporting 29 people when the CQC carried out its assessment in July.
Inspectors identified 5 breaches of regulations relating to consent, safe care and treatment, governance, staffing and a failure to notify the CQC.
The watchdog subsequently served 3 warning notices over failures to meet regulations relating to consent, safe care and treatment and good governance.
The CQC said:
“We identified five breaches of regulations, in relation to consent, safe care and treatment, governance, staffing and failure to notify CQC.
Article continues below this advertisement “The provider did not always ensure all potential risks to people were understood and managed effectively.
“Medicines were not always managed safely, including some medicines that had not been administered as prescribed and evidence demonstrating that some people had been given medicines that had expired.”
Inspectors also found multiple care plans which lacked guidance relating to potential risks associated with diagnosed medical conditions.
Systems designed to ensure staff received all training relevant to their roles were not effective, while the provider’s governance processes had failed to identify issues subsequently discovered during the CQC assessment.
There were, however, positive findings such as inspectors praising the home’s cleanliness and maintenance and noted there were no malodours.
Staff followed infection prevention and control practices and used appropriate personal protective equipment (PPE).
People living at the home and their relatives also gave positive feedback about staff and spoke favourably about the cleanliness of the service and its food.
The home’s ‘good’ rating for caring was welcomed by its operator.
Alistair Colville, Director of Colville Care, has said:
“We were pleased the inspection recognised our service as good for caring, reflecting the kindness, compassion and commitment that our team shows to residents every day.
“We are proud of the positive relationships we have built with the people we support and their families.
“We acknowledge the areas where improvements were identified and have already implemented significant changes to strengthen our systems and governance processes, with further work continuing to ensure we provide the highest possible standard of care.”
