WIGHTLINK LAUNCHES 2020 CUSTOMER CONSULTATION PROGRAMME

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Wightlink’s managers will be out and about meeting customers and listening to their views again in 2020.

This year, they will be engaging directly with commuters and other frequent travellers as they cross the Solent.

Managers from several departments will be based on car ferries on the Portsmouth-Fishbourne and Lymington-Yarmouth routes, ready to chat with customers over a cup of tea or coffee.

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Non-landing foot passenger tickets will be available for people who would like to meet them but were not planning to take a ferry that day. The managers will also spend time at Portsmouth Harbour FastCat terminal.

Wightlink also hosts Customer Forum meetings at Fishbourne and Yarmouth twice yearly. For more information, contact [email protected]

The first 3 Meet the Managers sessions for 2020 will be held:

Tuesday 3rd March 2020

On board 2 round-trip sailings between Lymington-Yarmouth:

  • 15:00 from Lymington
  • 16:05 from Yarmouth
  • 17:00 from Lymington
  • 18:05 from Yarmouth

Thursday 2nd April 2020

16:00-18:00 Portsmouth Harbour FastCat terminal

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Wednesday 20th May 2020

On board 2 round-trip sailings between Portsmouth and Fishbourne

  • 07:00 from Portsmouth
  • 08:00 from Fishbourne
  • 09:00 from Portsmouth
  • 10:00 from Fishbourne

Keith Greenfield, Wightlink Chief Executive, says:

“I frequently cross the Solent on our vessels and always enjoy meeting customers and finding out what they think about our services. While anyone can share their views with us at any time by emailing [email protected], we also value these opportunities to chat to our customers in person.”

The views/opinions expressed in these comments are solely those of the author and do not represent those of Island Echo. House rules on commenting must be followed at all times.
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I am sure the main topic will be ..

seeing as wightlink makes £1.4m a month in profit, how about cutting the fares.

Island Fool
Island Fool
Offline

When ever they do this “CUSTOMER CONSULTATION PROGRAMME” they end up cutting services. Also they have an annoying woman that comes to ask you to fill a form out whilst you’re drinking a coffee and eating some food. Common decency to not disturb people who are eating. If you ignore her, mouth full of food, she gets all stroppy.

chris
chris
Offline

Save the money, drop fares by 30%, increase services by 40%, and spend money marketing one of the UK’s best kept secrets to make the business even more profitable…..

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