There is still time for residents to have their say on services provided by Island Roads.
Views are being sought via the company’s annual customer survey which encourages residents to rate the different services provided by Island Roads including road and footway resurfacing, winter maintenance, street cleansing, verge and grass cutting and customer service.
Launched at the beginning of the month and lasting until 28th February, the survey can be completed online, while paper copies can also be requested if preferred.
The survey results give Island Roads a valuable insight into how the public feel it is performing across all the services it provides. An action plan to help improve where necessary is drawn up each year based on the feedback.
Steve Ambrose, Island Roads Business Manager, has said:
“There has been a good response so far which is great. The more feedback, the more able we are to gain a picture of what we are doing well and where we need to improve.”
Despite the pandemic, the last year was another busy year for Island Roads. A further 5.7 miles of road improvement schemes were completed including the delivery of a major junction improvement scheme at St George’s Way alongside a comprehensive programme of surveys and inspections of highway retaining walls across the Island.
Major schemes at Smallbrook junction and the shared use path at Fairlee have also been launched, while the final phase of major work to upgrade crossings and signals at Coppins Bridge is also nearing completion.
Since the contract began in 2013, over 350 miles of the Island’s road network – over 70% – has been improved taking it from one of the worst in the country to one of the best.
The survey can be accessed online via Island Roads’ website at https://islandroads.com/customer-survey-2022. Paper copies of the survey are also available on request by emailing [email protected] or by calling 01983 822440.
Iv filled out the online questionnaire but if it’s anything like the council it will fall on deaf ears.
Why not concentrate on doing one or two projects at a time, and putting all your man power and effort working in shifts 24 hours a day, 7 days a week. This would then speed up all of the necessary works in the long run.
Traffic lights with nobody on site etc would become a thing of the pass, along with so much traffic congestion.
They might get caught out with to many workers watching if you put them all on one site…… think they aim for 1:5 work to watch ratio…. Still hard to hit that target
Absolutely pointless exercise as Island Roads and the Council take no notice whatsoever of complaints about roads and pavements. This is just a ‘show’s.
We have our say but still do not get heard . They make their decisions regardless yet our council bill continues to rise. Too many projects at once , never finish on time and cause island wide disruption. Cut down the tea breaks and get the jobs done or be like Germany and Japan, get fined if going beyond allocated time.