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DROP IN NUMBER OF COMPLAINTS AGAINST ISLAND’S NHS

stmaryshospitalentranceThere has been a drop in the number of complaints made against the Isle of Wight NHS Trust, which now sits third in the country for the most complaints per 100,000 clinical incidents at 14.6.

A reported published by the Parliamentary and Health Service Ombudsman today (Tuesday) shows the number of complaints levied against the Trust between 2014-2015 was 38, a fall of 6 from the previous 44 during the period of 2013-2014. Of the 38 complaints, 10 were accepted for investigation and 6 were upheld either partially or fully, double that of 2013-2014.

Nationally, not receiving an apology, errors in diagnosing conditions, poor communication and the attitudes of staff to patients and their families are the top reasons referrals are made to the Ombudsman.

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Healthwatch Isle of Wight have recently carried out a survey of patients views on medical services on the Island and earlier this year undertook visits to St Mary’s Hospital to ascertain the accessibility of the IW NHS Complaints procedure and found that it requires improvement.

 

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