BANK HOLIDAY WEEKEND DISRUPTION AS WIGHTLINK CANCELS FRIDAY SAILINGS

Wightlink has cancelled a number of sailings on its Fishbourne-Portsmouth route at the start of the Bank Holiday weekend due to a lack of staff.

It’s been confirmed that the absence of an essential crew member has led to the cancellations on the car ferry service for tomorrow (Friday)

The 14:40, 16:40, 18:40 and 20:40 sailings from Portsmouth have all been pulled, as have the 15:40, 17:40, 19:40 and 21:40 sailings from Fishbourne.

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The cross-Solent operator apologises for the inconvenience this action may cause. They say they have been unable to source short notice cover for the absent members of staff and so have taken this action as a last resort.

All booked customers have been notified and moved to alternate sailings.

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Andrew Hayes
Andrew Hayes
25 days ago

Oh for god’s sake! No back up staff?
Unbelievable.

John Doe
John Doe
25 days ago

How many plans and days are going to be completly ruined by the absence of ONE member of staff?
Wightlink and Red funnel are quite clearly incapable of running a reliable ferry service.
Time for these egregious companies to be heavly regulated and run for the benefit of the people who use them.

Wightlink
Wightlink
Reply to  John Doe
25 days ago

“Time for these egregious companies to be heavly regulated”
well the Tories have stated that they will not do that,.. so @ the GE, you’d better vote for someone who might
(& that won’t be Reform,.. they’re just Tories in a different coat when it comes to matters of companies making masive profits)

Meme
Meme
Reply to  John Doe
25 days ago

Great less people then

Helen Highwater
Helen Highwater
Reply to  John Doe
25 days ago

Don’t worry, Dr Bob is on the job!

Yam
Yam
Reply to  Helen Highwater
24 days ago

Sadly the job isn’t the welfare of his constituency

ExtraD
ExtraD
Reply to  John Doe
25 days ago

Honestly, if someone well certified called them and offered to be a stand-in, I’m sure they’d be all “naaaa, dont worry about it”

Allan
Allan
Reply to  John Doe
25 days ago

Sometimes its that one memeber of staff stops the sailing because the MCA say that is the number required for that ship,even if its not fully loaded.

Yam
Yam
Reply to  Allan
24 days ago

A company the size of Wightlink, aoe also Red funnel should have a contingency plan other than cancelling willy nilly

fedup
fedup
Reply to  Allan
24 days ago

Or sometimes Wightlink don’t think it will pay them to run a ferry so they blame staff shortages and sit smugly still counting profits!!and ruin many holidays in the process…

S Evans
S Evans
Reply to  Allan
24 days ago

Completely understand that.

So a contingency is needed.

You know, like thousands of businesses all over the globe plan ahead for?

Can you imagine the uproar if a cruise couldn’t sail due to a staff member’s absence? Or a busy Tesco closed at peak time? Or a premier league football team were a man or woman down so all got back on the coach?

Last edited 24 days ago by S Evans
Peter Piper
Peter Piper
Reply to  John Doe
24 days ago

That is exactly what Bob Seely said five years ago. Shame he did nothing about it. Mind you he wrote a letter the other week… Thanks very much for nothing our outgoing MP. Sayonara.

Stefan C. Attrill
Stefan C. Attrill
Reply to  John Doe
24 days ago

When I worked for Anglia Building Society in Newport, I remember so many of us wanting to have the day off immediately after the Bank Holiday, or 1 May, or 1 November. No employees were allowed as these were the business days of the year.

From the fiasco I am seeing, both ferry companies clearly are only focused on the Shareholder, not the customer.

I’ve just booked a return crossing and was shocked to see a fee of nearly £200. That is a 100% increase since COVID.

Maybe it is time to bring Red Funnell and Wightlink back to the public purse and run them as they used to be. Okay, we may get lukewarm tea in a chipped mug (remember those days?), but at least they ran on time and connected with the trains.

Chris
Chris
Reply to  Stefan C. Attrill
24 days ago

Yes and the lovely doorstep toast with Marmite.

Dan Beaumont
Dan Beaumont
Reply to  John Doe
24 days ago

Couldn’t agree more.

Dave Kane
Dave Kane
Reply to  John Doe
24 days ago

They should be heavily fined for lack of service.

Colin Lakin
Colin Lakin
25 days ago

Two Ferry operators with no interest in the service they provide. I’m sure that Seely will be batting for the Islanders (not)

Remus
Remus
25 days ago

Just come back from Malta, ferry to gozo brilliant , less than 5 euros for 1 way foot passenger . Ferry runs every 20 minutes. Shitelink and Dead funnel taken note !!!

Mr.Triumph Trophy
Mr.Triumph Trophy
Reply to  Remus
23 days ago

Do you still only pay on the return trip? spent ages looking for a ticket booth…

Sue Price
Sue Price
Reply to  Remus
23 days ago

I was going to say the same. Been on that ferry many times. Always on time and 15 euros to take the car. You pay on return. One price no messing. Brilliant

A.C.Mole
A.C.Mole
25 days ago

No staff…(.I assume for the bridge.).. I cant believe it.. or problems on the hybrid vessel. Generator needed??

Jonny
Jonny
25 days ago

Dont panic!
our wonderful “mp” will sort it,after all,he has done amazingly well in getting prices down and reliability up!
said no one………….ever.

BOB BAILEY
BOB BAILEY
25 days ago

For goodness sake why are staff not trained to multi task or are they not bright enough?

Christopher Davis
Christopher Davis
25 days ago

Clearly been taking lessons from Red Funnel, an absolute disgrace. Clearly made enough money for this month!!

P M
P M
25 days ago

Proper Prior Planning Prevents P*** Poor Performance.
No planning, no contingency, no credible management.
Isle of Wight ferries could become the latest national sitcom.

Jenny Purle
Jenny Purle
25 days ago

Disgusting! Surely you would make sure you have extra staff for a Bank Holiday!! I hope Saturday’s sailings are OK, I have a hospital appointment on Saturday afternoon at the Q A hospital in Portsmouth.
We should be able to rely on our ferries. We have no other way of getting over the Solent!!!

Stephen Eason
Stephen Eason
Reply to  Jenny Purle
24 days ago

There is the hovercraft.

Brian Potter
Brian Potter
25 days ago

This is completely unacceptable…. surely they have contingency for these events. I don’t believe for one minute, that they can’t find someone within an hour of Portsmouth that holds the correct qualifications to fill that post.

What do Brittany Ferries do… when someone needs a holiday or a family emergency comes up….

This just stinks of poor leadership, constrained budgets…. or just pure laziness…. or the convenience of squeezing the same passengers onto less crossing… or a combination of all of the above.

Last edited 25 days ago by Brian Potter
islander
islander
Reply to  Brian Potter
24 days ago

Overtime is voluntary – why the hell should someone else give up their valuable time off just to accommodate you

Pete
Pete
Reply to  islander
24 days ago

If it is business critical they should have staff on an on-call rota to cover these emergencies. But no that would mean paying less to shareholders so won’t happen

islander
islander
Reply to  Pete
24 days ago

and you have to have staff who agree to be on call and pay them – they don’t want their own time interrupted- they already work a 40 hour week – the company can sod off after that

Mr.Triumph Trophy
Mr.Triumph Trophy
Reply to  Brian Potter
23 days ago

Overtime may be voluntary, a ferry service isn’t. Simple way to stop most cancellations, hit the shareholders, Every time they cancel a sailing fine the company twice the amount it would have cost to have run the ferry then split the proceeds between the passengers who have had their time wasted by a bunch of pirates. Vital public transport should never be run for profit, it’s a clash of interests.

Paul
Paul
25 days ago

Add W’link to list of transportation to be nationalised.

bembridge barnie
bembridge barnie
Reply to  Paul
24 days ago

What a stupid idea, nationalised anything is a nightmare, look at the NHS, they are less productive, higher costing and invariably have a higher strike record

IsleoWill
IsleoWill
Reply to  bembridge barnie
23 days ago

None of that is true. The (planned) destruction of the NHS was started with Thatcher placing many levels of deliberately incompetent middle management. Now, this tactic is being used across the board – even in institutions like art schools

eric pike
eric pike
25 days ago

Is he called Nelson?

Paul
Paul
25 days ago

Nationalise RF and W’link.

Qwerty King
Qwerty King
25 days ago

Way to go sh!telink. Time to build a bridge and do away with these cowboys.

Quaesetor
Quaesetor
25 days ago

Oh. I thought Bob Seely had this all sorted? You’d have thought so given the amount of trumpet blowing he’s done recently.

Bobs Biggest Fan
Bobs Biggest Fan
24 days ago

Come on PopUp Bob Time for another stern letter to the CEO’s .. and maybe this one won’t go straight in the bin at CEO – HQ’s

Grunt
Grunt
24 days ago

Does anyone else feel like the ferry operators are just taking the pi££ out of us now.

Grunt
Grunt
24 days ago

Does anyone else feel like the ferry operators are just taking the pi££ out of us now.

Lord Vader
Lord Vader
24 days ago

Could always use Red Funnel

R Good
R Good
24 days ago

Yet again can manage to move all bookings to other sailings. Not rocket science that there wasn’t enough vehicles booked on therefore reducing the profit margin for this inept company.

Dee Sparing
Dee Sparing
24 days ago

They are certainly quick enough to levy extra charges if customers need to switch sailings but don’t see the need to do so when bumping passengers to different times.

I have to wonder if as many of these cancellations would be “unavoidable” if the ferry operators were fined and/or forced to pay compensation each time they did it?

Given the lack of any adequate regulation can I suggest that, going forward, people vote with their feet and, where possible, take their custom to the operator with the fewest cancellations.

If enough people do it, the pain in their bank balances may make the operators realise that passengers do have at least some power.

Alan Phillips
Alan Phillips
Reply to  Dee Sparing
24 days ago

Absolutely this, no pain=no deterrent.

Margaret pyne
Margaret pyne
24 days ago

Disgraceful, and there’s nothing anyone can do about it , as long as a ferry is the only option

Pompey Paul the Builder
Pompey Paul the Builder
24 days ago

Time for a bridge or Tunnel

Caulkheads will be begging for a tunnel when both Ferry Companies are no
longer operating.

Meme
Meme
Reply to  Pompey Paul the Builder
24 days ago

No we won’t I don’t need to keep going to the mainland all the time I live here

Pompey Paul the Builder
Pompey Paul the Builder
Reply to  Meme
24 days ago

What if there were o Ferries and you required treatment at a
Real Hospital on the mainland, you would be doomed.

St Mary’s, Newport don’t offer many critical services.

G imp
G imp
24 days ago

Believable stuff… honest..
Rats

Dan Beaumont
Dan Beaumont
24 days ago

Time for regulation and Service Level Agreements for these cowboy operators

islander
islander
Reply to  Dan Beaumont
24 days ago

utter clown – if staff go sick and others say no, I am not giving up my free time to work on overtime, then no amount of rules or agreements will make any difference – the boat won’t run

Zed
Zed
24 days ago

Nice. Overloaded, packed boat… Pay all that money to be treated like cattle and arrive late to boot!!

Alfred Grate
Alfred Grate
24 days ago

There should always be a backup member of staff if they are so vital to its operation. Recruit more staff. Have a reserve. Its not rocket science. How many times is this excuse used.

islander
islander
Reply to  Alfred Grate
24 days ago

are you going to pay higher ticket prices, just to have staff trained, paid and sat around “just in case”

john pole
john pole
24 days ago

Disgusting,terrible terrible service

Rocker
Rocker
24 days ago

Total shambles from Shitelink…
It’s the Friday of a Bank Holiday weekend and the start of summer half term. One of the busiest weeks of the year and they cancel 8 ferries according to this article but actually it is more. The midnight is cancelled too. It was the only one we could book on with multilink tickets. (That is another story… if you prepay for 10 tickets so they have your money in advance you are severely restricted on the ferries that you can use….)

Keith
Keith
24 days ago

Funny how they dont mention the extra sailings they have put on tonight

Yam
Yam
24 days ago

Would better to post WHEN sailings are running, both operators are a complete farce and should be investigated.

Joe Bloggs
Joe Bloggs
24 days ago

The member of crew who makes the tea no doubt.

bembridge barnie
bembridge barnie
24 days ago

Not sure what the rules are but there must be a minimum service level agreement, if not then the IOW council have been derelict(again), There is a book of excuses at the ferry office, and its like which one have we not used this month.

islanderd
islanderd
Reply to  bembridge barnie
24 days ago

there isn’t – wightlink is a private company, that could, if it so wished, just withdraw its ferries altogether and close up shop – then what would you do

Bobs Biggest Fan
Bobs Biggest Fan
23 days ago

Wightlink do not like working weekends !!

Fagans-t
Fagans-t
22 days ago

Good job we didn’t have a major incident over here. Is there contingency plans for these issues now it’s becoming the norm?
Could see emergency vehicles stuck at the terminals while islanders are put at risk due to a lack of Fire and Ambulance cover.

 

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