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WIGHTLINK TO SCRAP GENERAL SMS TEXT UPDATES

Wightlink have announced that they will no longer be texting customers and other subscribers about general service updates.

The cross-Solent operator says that from Monday 1st April it will be making changes to the way the company communicates with the public.

At present, a text is sent every time there is an important service update such as a route cancellation or advice on disruption both at the time of the text and in the future. However, from next month those updates will only be available via the Wightlink app and website.

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That said, if there is a change to a sailing you are specifically booked on then a SMS text message will still be sent to the registered mobile number.

Wightlink say that they believe a smartphone app is the ideal way of keeping in touch with their customers and is more reliable than SMS messages. The app also allows customers, for the first time, to amend a return crossing after the outward journey has been completed.

Over 14,000 people have already downloaded the mobile app, according to Wightlink.

Fellow travel provider Hovertravel previously scrapped their SMS messages altogether in favour of app notifications.


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