Island Roads is once again seeking public feedback on the highway services it delivers across the Isle of Wight.
Each year, in February, Island Roads undertakes its annual customer survey encouraging residents to feedback on the range of services provided including road and footway resurfacing, winter maintenance, street cleansing, verge and grass cutting and customer services.
The survey, which launches on Monday (1st Feb) and comprises 12 questions to cover the main service areas, is part of a range of measures used to review performance and help determine how year-on-year improvements can be made.
Steve Ambrose, Island Roads business manager said:
“As an organisation we are committed to delivering our work to the highest standards not just in terms of our contractual requirements but also to the satisfaction of the local community.
“We do get a lot of feedback including plenty of compliments which are always very welcome, but the survey allows us to formally gauge people’s views across wider aspects of our service which then allows us to identify any improvements we may need to make.
“It has been a particularly challenging year, because of the Covid pandemic, but as key workers we have continued to provide the services necessary to maintain a safe network. We will therefore be particularly keen to hear how the community feels we have performed over the last 12 months.”
Given the current lockdown residents are encouraged to respond to the survey online, however paper copies will be available on request for anyone who does not have access to the online version and would like to take part.
Residents have until 28th February 2021 to complete the survey which can be completed online via https://islandroads.com/customer-survey-2021/ from Monday. Paper copies can be requested by email to [email protected].
Why tell one week before we can even access the survey?. I will have forgotten all about it by then,
What’s the pint nothing ever changes
Well if you’re buying, mines lager.
Shambles disrespect to road users not a lot else to say apart from useless
1000%And money wasted on things being replaced again and again.crazy road layout ideas.why the thumbs down on here?it’s true…they’re a useless bunch
Shambles…nuff said
Probably a contractual requirement to hold a “consultation”. No obligation to do anything as a result.
LoL at all the people moaning about stuff that is something they have no control over. The work they have done has been excellent, the new laid roads have been done really well. The problem is that so many roads need doing and that they can’t do all of them at the same time. They are dealing with a maintenance backlog from decades of neglect.
When I visited family on the Island last year, I was amazed at the roads’ quality on the Island. The road resurfacing is undoubtedly better than Northamptonshire.
Yes, I get it that some works may not to be of standard as expected; however, it appears that the Island has a much better quality of results than where I live.
There is a mentality of ‘filling’ in a hole in Northamptonshire instead of cutting the road surface away and then filling and resurfacing; it’s madness.
I have read on other posts of Caulkheads being annoyed when a road has a spanking brand new make-over, then, the utility companies come along a week later and start digging it up. Now, that is something to get boiled up!
Oh, yes, Tom, they plaster a nice smooth wafer-thin paste over the top to make them look good. Within days it has cracked due to traffic or rain or frost or trees/weeds and in some cases actually slid off the surface into the ditch (Whitehouse Road). And this passes as an “upgrade”. At least, it passes the muppets overseeing the contract at IW Council.
The roads have NOT been done really well. They removed the top tarmac a replaced with an inch of new tarmac, job done. I spoke to one of the workers and said “Nothing’s been repaired. You’ve just poured new tarmac on top and smoothed it out. Soon you’ll have to go back to the start and do it all again”. And he admitted that was exactly the case and the plan. Drive along many of the roads which have been repaired and you’ll see they’re already cracking and sinking. Certainly not excellent work.
If the work they’ve done is excellent, why do cracks and dips appear a few months after completion? Can’t sign road works, or diversions properly, and have absolutely no idea about traffic light sequencing. Shambles is not a strong enough word!
Mate you are so wrong and have absolutely no idea how a road should be replaced, within months newly layered roads are sinking and splitting. This is down to money saving by the council and island roads, it’s a joke how money and time is wasted, a public inquiry and independent investigation needs to be put forward, money well spent, just to satisfy the true extent of road failures.the roads have had ground penetrating radar driving around the island before work was started, this aloud the engineers to see a sub surveillance on how much work needs to be done, ie rip up. It’s not been done. Many roads have a lot of clay that when wet expands a lot of roads need to be rebuilt completely.
, island roads will only put the minimum tarmac on the top. less then 50 millimetre, with lack of water run offs you lose the integrity and strength . I question the quality of the tarmac used. Measure twice, cut once, in this case we will have pot hole patch work for ever more. Complete disgrace . Ps look at the road by Sanford garage heading from shanklin water running off the field on to the road, high risk for black ice, and compromised surfaces.( This is my opinion)
why do they start a road then leave the bad bit in the middle like wilton park road and Atherley Road, Shanklin
report it to them. nothing will change otherwise
i have and get told they know and will let me know when they will do it
Victoria Road, FRESHWATER. All three connecting roads, done. The road linking them together not, why?
Shambles poorly managed , over priced for poor quality work, even if 99% of the public were critical of island roads nothing would change .
I can’t wait for “Island Pavements to start work. – Most of them are a bloody disgrace.
They ripped up the pavements in our road that were fine ,now there are cracks and weeds growing up through the new surface its worse than it was before, there was only one short stretch of pavement that needed resurfacing and they never touched it. and then wight fibre came and dug it up again.
Wightfibre works are all about speed,so the finished work is terrible, unsightly and tripping hazard.
Have a look at Appley Rise. Disgusting, coupled with the ridiculously poor lighting its a joke. I’d hate to be elderly and live along there.
They have chosen to do the easy roads, NOT the residential roads as they can then ‘say’ how many miles of road they have done. For it is far easier and quicker to do long countryside roads, as they have far fewer drains, side roads, drives and of course less parked cars.
So, the residential roads which have hundreds of drains to raise, and kerbs and drives to blend into the thick layer they plop on top of the old, rather than dig down to subsoil and stabilise that first then do a decent quality layer of tar mac., are then left to last, likely when the cash runs out.
The long country roads they have done have this thick layer ontop, and they have done nothing to stabilise the sub soil, which was promised at the start of them getting the contract.
This thick layer then makes the road so high, that top soil is tipped at the edge where the old verges were, but as soft, and with a high level of tarmac the edges crumble away, having no side support when cars or lorries drive close to the edge, thus destroying the road edges making them dangerous for cycles etc.
Workers are ok mostly just badly managed
Don’t get your hopes up Ad-enough! We had our pavement done and within just a few weeks it was cracked with massive weeds growing up through it, making it not only unsightly but also creating a trip hazard in the dark.
All roadwork should be actioned by a condition report….. I read about it but did not believe the council would allow unnecessary work to be undertaken whilst roads are left crumbling….. I have seen it all now, car parks resurfaced when the access roads to them are deeply rutted…. are the council running anything?
Oh I thought you were going to say lockdown.. obviously shambles. Anyone with a brain knew that however as they are able to see through the lies and manipulation of figures. Roads – temporary surfaces not acceptable as a motorcyclist.