A Ryde care home, which cares for older people and those suffering with dementia, has been rated ‘requires improvement’ by the Care Quality Commission and found to be in breach of legal legislation.
Fairhaven residential care home on High Park Road in Ryde supports older people, including those living with dementia, and has recently been told it ‘requires improvement’ and was in breach of legal regulation relating to governance.
The Care Quality Commission (CQC) concluded the Fairhaven Care Home in Ryde is not performing as well as it should after a recent assessment, with inspectors noting governance and oversight systems were ‘not always effective’.
At the time of the inspection, 19 people were living in the service, which is provided and run by Oakray Care (Fairhaven) Limited.
Fairhaven was rated ‘requires improvement’ overall and for the CQC’s ‘safe’ and ‘well-led’ categories.
Three areas – effective, caring and responsive – were deemed to be good.
The report said leaders did not always have the skills, knowledge, experience and credibility to ‘lead effectively’ or they did not always do so with ‘integrity, openness and honesty’.
Inspectors said:
“Audits failed to identify the risks we found at this assessment in relation to the environment, infection control, and safe medicine management”
“These issues were discussed with the provider and management team at the time of the assessment, and they agreed to take immediate action to address these concerns.”
Under the assessment’s safe environments section, the CQC said it found shortfalls in the safe management of risks relating to fire safety, citing holes in some fire doors, excessive gaps around doors and doors that were not fire rated.
On the plus side, the report said staff showed an understanding of individual needs, respecting preferences, promoting independence and engaging people in meaningful activities.
It also said safeguarding, infection prevention and control systems were ‘generally understood’ and people ‘reported feeling safe’.
Other positives included good feedback from people, relatives and staff and ‘kind and caring’ interactions between people and staff.
Oakray Care was approached for comment but has so far declined.
Too be honest the main thing is their care is good
unlike many other care homes on the island, obviously
these other issues need resolving, but good patient
care is imperative.
Well done Fairhaven
So actual care was good but red tape slipped a bit because the home was too busy being caring and responsive. The restrictive admin rules can be justified in theory by the man hours involved makes the good they do is massively disproportionate to time lost to being kind and responsive, if staff are trained and qualified it’s a disgrace that they are still treated as if it was their first day on the job and have to prove they using that training in EVERY move they make. Are any other professionals hampered in this way? Mechanics, chefs, firemen, builders etc etc. The CQC are professional rule makers under the guise of improving. They are in theory looking for kindness and good treatment of care home residents. What they do is look for any minor management non conforming and blow it up out of all proportion, often loosing the very necessary facility instead of taking over and putting any minor flaws right. Cos they don’t know how! Do as I sat or your you will be sorry. They don’t find abuse that left to whistle blowers.