Hampshire & Isle of Wight Constabulary is urging the public to help reduce pressure on emergency services this Summer by using online tools and reserving 999 calls for life-threatening situations only.
The call comes as the force prepares for its busiest time of year, with large crowds expected at music festivals, coastal areas, and local events across the Isle of Wight and beyond.
Between June and August over the past 3 years, 999 calls have increased by an average of 20%, while 101 non-emergency calls have risen by around 17%.
Chief Superintendent Simon Dodds has said:
“During the summer months we see a significant rise in calls, making it crucial that everyone knows how to reach us for their specific needs. This ensures those in need can get hold of the right person and receive the help they need, while keeping our 999 lines free for emergencies.
“We understand the frustration when our lines are busy and it takes longer than expected to get through on 101. To make things easier, we’ve expanded our online services, allowing you to report non-emergencies quickly and conveniently so you don’t need to wait on hold.
“One concern we often hear is that online reports might not be handled as promptly as phone calls. This simply isn’t the case. Whether you report a non-emergency via 101 or through our online service, your report is managed by the same team of trained contact handlers, following the same process and priority system.”
Residents are being reminded that online reports are reviewed and passed to operators in the same way as phone calls. A crime reference number is issued by email, allowing the public to continue with their day without having to wait in long queues.
The 101 phone line and front counter services at local police stations remain available for those unable to go online.
Chief Superintendent Dodds adds:
“No matter how you reach out – online, by phone, or in person – we are committed to making sure everyone can access the support they need. However, we ask for your help in reducing the demand on our call handlers. Please use 999 only for emergencies, and consider alternative ways to contact us before dialing 101.”
Police are reminding residents:
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Only call 999 in a genuine emergency such as immediate danger to life, a crime in progress, or a situation requiring urgent attention.
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Non-emergencies can be reported via 101 or online at www.hampshire.police.uk, where the same team processes every report.
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Those preferring in-person assistance can attend a police station – opening hours are listed on the force’s website
Better lock up the looney from ventnor then who keeps calling 999 for nothing.
Must be due to the school holidays and thousands of
holidaymakers visiting the island.
A much larger population on the island during these months.