Hampshire Constabulary have scored well in recent league tables showing how quickly they answer 999 calls.
The time it takes each police force in the UK to answer emergency 999 calls has been published for the first time ever, with Hampshire Constabulary answering nearly 3-quarters of calls in under 10-seconds.
Their score of 73% of calls answered within 10 seconds ranks highly with just 2% of calls answered after 60-seconds. Comparatively, Humberside Police scored the lowest with just 2% of calls answered in under 10-seconds.
On average across the UK, police forces receive a 999 call every 3-seconds, with an overall average of 16.1 seconds answering time reacting to calls of all natures.
Home Secretary, Priti Patel, said:
“Calling 999 can literally be a matter of life and death. The public deserves to know that their local police force will be at the end of the phone, ready to leap into action at seconds’ notice to protect them from harm.
“Fundamentally, publishing this data is about driving up standards in our incredible emergency services even further, so that the public can have every confidence in the police’s ability to save lives and keep our streets safe.
“We can now see where forces are excelling and where vital improvements need to be made and I thank the police for their commitment to ensuring we maintain the best emergency services in the world.”
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The first data set covers calls made between 1st November 2021 to 30th April 2022.
The data is accessible to the public via www.police.uk, where they can access their local force’s data under the 999 performance data tab. Going forward the data will be released at the end of each month for the previous month.
That’s good but if they were as good on 101 that can take 15/20mins , some calls would not then need to use 999 and situations could be desculated. Seems with Police you either get no response or over the top .
Doesn’t ssy much for the standards of rest of UK!
Bring the tables back from ten years ago and the new tables will be off the bottom of the charts. Do they think we are all thick.
A claim nor borne out by the real life experiences of the public, the police are not interested in day to day crime and there seems to be no proactive policing except for the occasional highly publicised “crackdowns”, we on the Island certainly do not receive value for money regarding upholding the law.
Yet another headline grabbing statement.
It is no use if they answer 999 calls instantaneously if they then do not actually despatch officers to attend an incident in a timely manner!
I agree, its either over the top or nothing at all. Getting past the gate keepers (call takers) is the biggest hurdle.
Considering you’re told to use their website unless someone is in immediate danger, it’s a poor record. See a group of youths riding on the road with unlicensed 125’s, can’t call 999. If you do, told should report on their website.
You know that 999 is the emergency number, right?
As much as you might wish it, kids riding bikes you suspect might be “unlicensed isn’t an emergency.
It’s people like you clogging up emergency numbers to report ASBs that cause delays to real emergencies where lives are in immediate danger.
But it then becomes an emergency when they cause an accident and some one dies. Most knife attacks /assaults start with ASB. Nip things early and reduce serious in future. Police used to respond and sort then lead to less serious crime, people now know they can drive drunk, take drugs,steal, fight,abuse etc and 95% chance you get away with it. We pay good money to Hampshire Police yet in most instances you are just given a crime reference number. Public don’t have time and don’t want to give personal details for fear of comeback so Website not used.
The figures sound good but what really counts is how long the actual response time the general public get from the time of the call to actually seeing physically the police on the scene. While the calls are being answered by a mainland operator who has no clue of Island locations and has to waste valuable seconds before directing Island based officers to the scene we will always be behind what we, as Islanders, should be getting. We need an Island based emergency call centre.
Never gonna happen. We are not important enough.
They can answer a phone, but take two days to turn up
Looks like someone has a few accounts withe all the thumbs down