Lois Smith successfully completed a tough accreditation to pass the GRO’s National Accredited Programme for Registration Officers, which is approved by City & Guilds. The qualification was developed to promote quality and consistency within registration services.
It involved over 200 hours of work , both practical and written, and takes 18 months to complete.
The broad principles are four core modules which are customer services within a registration environment, the relationship between local government and the registration service, using IT in the registration service and delivering registration services. The pass rate for each is a minimum of 95 per cent.
After being awarded a certificate at a ceremony in London, Lois said:
“It was a lot of hard work and at one point I really didn’t think I was going to qualify. However I kept going and my incentive was standing there receiving my certificate from the Registrar General.
“I feel very proud to have achieved this qualification and being one of only 19 people in the whole of England and Wales to complete the programme is amazing.”
Councillor Ian Stephens, Isle of Wight Council leader, added:
“The council can be very proud of Lois and I send my congratulations to her on this great achievement.
“The council’s superintendent registrar Sharon Crews tells me that a further staff member will soon be enrolling on the scheme and another is training to become an official assessor.
“I wish them the best of luck and am sure they too will be successful.”
At the certificate presentation ceremony, the GRO’s Deputy Registrar General, Andrew Dent, presented all candidates with certificates and praised the registration staff that took part.