From potholes and resurfacing to roadworks, grass cutting and street cleaning, Islanders are being asked to give their verdict on the services provided by Island Roads.
The highways contractor has today (Tuesday) launched its annual customer survey, giving residents until the end of September to say what they think is working – and where improvements are still needed.
It follows another busy 12 months on the Island’s road network, with resurfacing and improvement schemes taking place across the Island alongside a significant programme of works by utility companies.
In fact, Island Roads says around 70% of all roadworks seen across the Island during the past year have been carried out by utility firms maintaining and upgrading essential services.
Meanwhile, Island Roads has completed schemes in areas including Ryde, Ventnor, Sandown, Wroxall, Brading, Binstead, East Cowes, Freshwater and Newport, as well as resurfacing a further 7km of highway following its annual condition survey.
Other work has ranged from improvements to cycle tracks and pedestrian safety measures to repairs and protection work on bridges and walls.
Residents taking part in the survey can rate services including road and pavement maintenance, resurfacing, winter gritting, street cleaning, traffic management, grass and verge cutting and Island Roads’ customer service.
Island Roads Service Director Steve Ashman said:
“It has been an incredibly busy year on the Island’s road network, and we want to hear the views and experiences of residents to help us understand where we need to focus our efforts in the coming year.
“We have listened to what people have told us in the past and we are doing more to collaborate with utility companies when we plan our works to try and ease traffic congestion. We have also improved our website so that people can find information more easily and we are working to try and improve our signage on site to help people navigate roadworks.
“We know there is still more to do and we are working hard to address issues that are raised with us. Your feedback is an important part of how we assess our performance and helps us to understand where we need to focus our efforts in the future.
“We would encourage as many people as possible to take a few minutes to complete the survey. Whether you have positive feedback, constructive criticism or simply want to tell us about your experience, we want to hear from you.”
The survey also asks about the use of reporting tools such as FixMyStreet and Island Roads’ wider contribution to the community.
It is open from today until midnight on Wednesday 30th September and can be completed online via the Island Roads website, with paper and large-print versions available on request.
The survey launches ahead of more major works this month, including the strengthening and improvement of the Medina Way dual carriageway bridge and upgrades to bus stops at Arreton.
“It has been an incredibly busy year on the Island’s road network, and we want to hear the views and experiences of residents to help us understand where we need to focus our efforts in the coming year.”
Ashman taking the piss yet again.
Unfortunately, thanks to the Pugh/Brown years, we are stuck with these imbeciles.
SHIT
Having recently traveled through Hampshire, Oxfordshire and the cotswolds, the island roads are no better or worst than any in these locations, same conditions appear to be common no matter where you travel..
That is because local services all around the country
are suffering, Britain gives most of our tax payers money
to other countries.
Look after Britain first and then if there is anything left in the
pot, then give to others.
Most of our money to other countries what utter crap
You only have to look at Island Roads operatives
majority of them spend more time in the vehicles
than on the ground.
Time they leave the yard they go to get breakfast
then they park up along seafronts or in car parks
Eat, Smoke, Vape and Text.
I imagine they do 1 small job a day, don’t forget lunch
breaks.
The roads were in a better condition before Island Roads
took over the contract.
Rubbish
Absolute Crap, all you ever see them do is turn up for work park up go for breakfast, return sit in their vans start texting or phoning, get the vape out and relax.
most are a waste of oxygen with no interest.
the only ones with any interest are the stewards, but they have no control over the layabout workers.
you won’t get many replied to these questions because most people think Island Roads are and not worth replying to.
Better collaboration with services and improving signage will help in reducing traffic congestion and frustration, and better filling of potholes will help reduce damage to my car!
I would also like to see more dropped kerbs on roads as soon as possible, especially near to disabled parking bays, to provide more safety for the elderly, disabled people and carers of which there are many on the island.