Red Funnel has won two prestigious customer experience awards in recognition of the enthusiasm, professionalism and high standard of customer service provided by its staff.
Red Funnel won awards for the best ‘Social Customer Services Team’ and best ‘Customer Experience Team’ in the London & South East Contact Centre Forum Awards. The aim of the awards is to recognise outstanding achievements within the contact centre industry and the announcements were made at an Awards Gala Dinner at the Radisson hotel at Heathrow Airport.
Murray Carter, customer service director at Red Funnel said:
“It’s an honour to have won both of the awards we were shortlisted for and I’m delighted the hard work of our customer service teams was recognised. Red Funnel is passionate about delivering exemplary levels of customer service, which spans from face-to-face communications to the use of social media.”
To qualify for the awards, Red Funnel had to demonstrate that its teams championed the role of customer service, helped team members grow skills and improve performance, and how they outperformed similar teams. The Social Customer Services Team award also considered the use of social media and how it had improved customer service and performance.
The awards ceremony was attended by Chris Elliott, Contact Centre Manger and Michele Pothecary, Customer Experience Manager at Red Funnel.
