Staff at Wightlink Ferries are celebrating the award of a TripAdvisor Certificate of Excellence for the company’s picturesque Yarmouth to Lymington route.
Wightlink Chief Executive Keith Greenfield presented the shore teams at both the Yarmouth and Lymington terminals and crew members on board the ferries with copies of the certificate to congratulate them on their consistently high standards of customer service.
To be awarded a TripAdvisor Certificate of Excellence, hospitality companies must maintain an overall quality rating of at least 4 out of 5 and attract plenty of reviews from customers. TripAdvisor claims 75% of travellers who use the site are more likely to use a business with this endorsement (members survey 2012).
Wightlink’s Yarmouth staff are 3-time winners of the ‘Friendliest Venue’ category at the Isle of Wight’s annual Visitor Attraction Association Awards. Judges said they were consistently friendly and helpful, with great customer service skills and always ready to go the extra mile.
Keith Grenefield says:
“Customers tell us Wightlink’s route between Lymington and Yarmouth is one of the most beautiful in the country.
“We are also fortunate enough to employ amazing staff both at our terminals and on board our ferries and they richly deserve this recognition from our customers who posted reviews on TripAdvisor.”
