Up to 600 jobs could be created on the Isle of Wight if a joint initiative between the Isle of Wight Council and a currently unnamed customer service and online retail support provider gets the go ahead.
This major jobs boost for the Island could come as soon as September 2017 and is part of the Isle of Wight Council’s regeneration programme. The initiative is subject to a decision of the Isle of Wight Council’s yet-to-be-announced Executive on Thursday 18th May.
In order to secure this opportunity for the Isle of Wight, the Council will need to lease and invest in identified commercial office premises at an estimated capital cost of £2.1million. It is estimated that this investment will leverage an overall investment of at least £35million over the next 5 years from the operator. It has also been said that the investment will help the Council to rationalise its own accommodation by transferring operation from 2 other leased buildings into the same commercial office premises.
Together with the Isle of Wight College and the Department for Work and Pensions, the Council has put together a package of support to enable a swift and effective set-up to enable operations to begin in the Autumn. Final details of the deal to bring the jobs the Island are still subject to confidential negotiations, but it is known that discussions have been ongoing for some 2 years.
Councillor Dave Stewart, Leader of the Isle of Wight Council, said:
“As the leader of the council prior to the election, I was aware that officers had secured the interest of this call centre provider, and the need for the provider to be able to move quickly to confirm a new base for its operations. It is testament to the opportunities that the Island can offer to businesses, that the Island has been selected for this new business opportunity.
“It is great news that, subject to the conclusion of the detailed negotiations, which are still ongoing; we have the potential to secure so many new jobs for the Island.
“I am committed to doing all that I can to get this deal across the line and as it demonstrates that the Island is open for business and can do innovative and creative deals to increase our prosperity and wealth. This is great news for the Island.”
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Chris Ashman, director of regeneration at the Council, said:
“This opportunity is ideal for the Island and comes at a great time as we seek to expand and strengthen our efforts to bring real regeneration and opportunity to the Island. Regeneration isn’t just about buildings, it’s about creating a sustainable community that can thrive; from education and skills creation, to the provision of quality jobs and appropriate housing, and in turn further investment. This all aims to create a robust and dynamic local economy that will be sustainable now and in the long term for our future generations.”
The development of the contact centre sector has seen significant growth across the UK in the last 20 years. In more recent years, outsourcing companies have increasingly ‘on-shored’, bringing jobs back to the UK, due to expressed customer preference in dealing with English first language speakers. The sector has become increasingly attractive to a younger workforce, providing a strong team building/working ethos and flexible working conditions to allow full or part-time study.
An extraordinary meeting of the council’s Executive takes place on 18th May to discuss this issue. te;le
