Residents served by the Shanklin telephone exchange are being urged to prepare for changes to the UK’s home phone network as the exchange is confirmed to be part of the next phase of the nationwide digital switchover.
The move forms part of the UK’s transition from the ageing analogue Public Switched Telephone Network (PSTN) to Digital Voice services, with the nationwide switch-off due to be completed by 31st January 2027.
Many households across the Isle of Wight still rely on landline telephones to keep in touch with family, friends and essential services, with residents being encouraged to familiarise themselves with the changes before communications providers begin contacting customers.
According to Phonely, many people remain unsure about what the switchover means, including whether they can keep their existing phone number, continue using their current handset and whether broadband is required and what happens during a power cut.
Director at Phonely, Bryn Thompson, has said:
“For many households across the Isle of Wight, the home phone is still an important part of everyday life. The good news is that, for most people, it’s possible to keep both the number they’ve had for years and the handset they’re familiar with.
“The important thing is to understand what’s changing before your provider gets in touch, rather than leaving everything until the last minute.”
Communications providers will contact affected customers before they are moved to Digital Voice, giving them time to prepare and ask questions about the process.
Among the advice being issued to residents is that they can usually keep their existing telephone number, many existing handsets can still be used with the correct equipment, and broadband and home phone services do not have to be provided by the same company.
Anyone using a telecare alarm or personal pendant is also being advised to check with their provider before switching, while residents are reminded to be vigilant against scams by ensuring any communication about the switchover is genuine before sharing personal or financial information.
Mr Thompson added:
“The biggest thing we would encourage people to do is ask questions. There are still a lot of myths surrounding the move to Digital Voice, but for most people the process is much simpler than they expect.”
The Shanklin exchange is among the latest to join Openreach’s digital migration programme as the UK’s copper telephone network is gradually retired in favour of newer technology.
More information about the UK’s landline switch-off and Digital Voice is available here.
