More than two-thirds of recent feedback on the Isle of Wight’s health and social care services is negative, according to an independent watchdog.
Healthwatch Isle of Wight’s Intelligence Report for September/October found 68% of feedback was negative, compared to 27% positive feedback and 5% which was mixed or neutral.
The latest information, revealed last week, shows negative feedback has increased by 18% since the last report was disclosed.
The 2 most widespread areas of feedback related to dentistry and GP services which have previously drawn significant attention. Nearly 50 negative responses were recorded as relating to dentistry while GP services received over 20 negative pieces of feedback.
Residential care homes also stood out in the report with 15 negative reactions.
A spokesperson for NHS Hampshire and Isle of Wight has said:
“We would like to thank Healthwatch Isle of Wight for sharing this report, and for all they are doing to give local people on the Island a voice on these very important healthcare issues.
“Alongside our partners and NHS provider trusts, we are committed to ensuring the best possible care is delivered for our communities, ensuring access to the right services at the right time on the Isle of Wight.
Article continues below this advertisement “Over the past two years, NHS dental access has improved, GP appointments have risen and we have launched more collaborative ways of working with our community services.
“We also understand that not every patient will experience these positive steps directly and we are continually striving to ensure the NHS is delivering the best care for everyone.
“Feedback is vital and we continue to invest and make sure that services feel supported while acting quickly to any situations that require help, such as the recent continuing of NHS dental services in Freshwater.”
An Isle of Wight Council spokesperson has added:
“We are pleased to commission and fund Healthwatch locally as this provides Island residents with an independent place where any concerns they have can be raised.
“The council’s Adult Social Care team work hard to monitor the quality-of-care services on the Isle of Wight and support care providers to make improvements when required and work closely with Healthwatch to ensure that all feedback is shared appropriately and used to inform service improvement.”
The current Labour Government are pumping more
Billions of pounds into a service that I am sad to say is
Finished.
It is not the calling it use to be, nowdays they employ anyone,
people don’t join the NHS because they care, they join for the
High Salaries, flexibility and excellent pension pots.
Good old fashioned nursing barely exists.
Well I’ve had excellent care from both the GP and the hospital here.and across different departments for the latter.
Money is not going to save the NHS when doctors can get £200 for some shifts we need to look at how other country’s in Europe run their’s we don’t know what everything