Red Funnel customers are currently unable to make bookings online or by phone due to an IT issue, the operator has said:
The unexplained problem is affecting online bookings, telephone bookings, customer account enquiries and the number plate recognition system at check-in.
A Red Funnel spokesperson said:
“We are currently experiencing a number of IT issues, which may affect customers looking to book or travel with us today (28 September).
“We ask that all customers with existing bookings for travel with us today to please have their e-tickets available to be checked on arrival.
“Customers who wish to travel today, but do not currently have an existing booking, can purchase Day Return and Single tickets from the East Cowes and Southampton Vehicle Ferry ticket offices. Foot passenger tickets for the Vehicle Ferries can also be purchased from the ticket machines at both terminals as normal.
“We are currently in the process of investigating the issues and hope to have all systems back online soon. In the meantime, we apologise for any inconvenience caused to affected customers.
For the latest updates, check the service status page at www.redfunnel.co.uk/service.