The survey, which is available until the end of February, enables residents to rate and comment on the range of services provided by the PFI company such as road surfacing and maintenance, pavement improvements, street lighting, geotechnical schemes, traffic management, street cleansing, hedge/verge cutting, winter service, maintenance of street furniture, customer service, communications and overall performance.
The survey comes following a recent public backlash, with local residents taking to social networks to complain about potholes despite Island Roads saying they have undertaken a ‘pothole blitz‘.
Paul Herbert, Service Director at Island Roads said:
“We always welcome feedback from local residents about any aspects of our service and hope that people will take the time to complete our survey to share their thoughts with us about both what we’re doing well, as well as those things which they feel we could improve on.
“I think residents are beginning to understand that our PFI programme of work is about much more than road improvements and it’s very important to us that we deliver a service across the full scope of our work that is both high quality and valued by local residents and at an equal rate of improvement across the Island as envisaged by the Isle of Wight Council.”
The survey can be completed online by visiting https://www.surveymonkey.com/r/GCX7CGP. Paper versions of the survey will also be made available from the visitor centre at St Christopher’s House, Daish Way, Newport. The survey will close on 28th February 2015.
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