Local energy experts at The Footprint Trust charity are urging Islanders to act if their energy company has gone bust.
The Isle of Wight-based charity has pointed out that customers should not worry about loss of power, as gas and electricity will still be supplied even if their energy supplier goes out of business.
The gas and electricity regulator, Ofgem, will move them to a new supplier and this usually takes a few weeks.
Speaking on behalf of the Trust, General manager Ray Harrington-Vail has said:
“The most important thing to if you have an online account, is to log into it, check your balance and download any bills. Keep all your old bills as these can help prove your payment history and to get back any overpayment.”
Anyone struggling with their utility bills or needs any guidance or reassurance can call the Trust on 01983 822282.
I think a meter reading might be the first thing. Happend to us last year with Yorkshire energy, took a few months but all done and transferred to Scottish Power. Just needed to take a meter reading OFGEM, the Administrators and Scottish Power did the rest.
Good advice to log into your account and print details but Avro Energy site crashes and they seem to have erased data!!
I am with avro too and having the same problem.
Yep I’m with avro, only just had smart meter fitted but can’t get any readings off the display or meter. Luckily my last bill was not long ago and have downloaded statements. Looks like we are moving to ‘octopus’ which was also a good deal. Just wait and keep fingers crossed !