An Isle of Wight care home has been found in breach of legal regulations relating to issues such as safe care, consent and good governance.
The Care Quality Commission (CQC) told Little Hayes on Totland Bay’s Church Hill it must improve in a report published on February 19, citing ‘widespread failures’ which have exposed people to ‘serious risks’ of avoidable harm.
Inspectors graded the home ‘requires improvement’ across four categories: overall, safe, effective and well-led.
However, Little Hayes has previously been marked ‘good’ in respect of two other CQC ratings, caring and responsive, which were not assessed in the recent inspection.
The report said:
“Furniture in the first-floor lounge was dirty, including an armchair with a large tear, and a cushion in the laundry room was stained with faeces.
“Widespread failures to maintain a safe environment exposed people to serious risks of avoidable harm, including falls from height, burns, unsafe evacuation and injury from unsecured or hazardous items.
“Staff did not always follow the correct procedures for seeking and recording informed consent in line with the Mental Capacity Act 2005 (MCA).
Article continues below this advertisement “Leaders did not consistently demonstrate sufficient capability to identify and address risks in a timely way.
“Significant concerns relating to medicines management, environmental safety, infection prevention and control, consent and care planning were not identified or effectively managed until highlighted by inspectors.”
The Mental Capacity Act is designed to protect and empower people who may lack the mental capacity to make their own decisions about care and treatment, according to the NHS.
It applies to decisions relating to day-to-day matters like what to wear or weekly shopping, or serious life-changing decisions such as major operations.
On the plus side, the CQC mentioned positive feedback from relatives who said they felt their loved ones were safe and residents told inspectors they were happy in the home.
The CQC also noted staff and management team members were kind, caring and respectful in their interactions with people.
In addition, the report referred to engagement in several activities such as resident’s meetings, arts and crafts and different denominations of church services.
Little Hayes’s provider, Oakray Care (Little Hayes) Ltd has been contacted for a comment.
Such places should be closed down if not fit for
purpose.
If every place that “required improvement” was instantly shut down, half the country’s care homes would close overnight and vulnerable residents would have nowhere to go. The whole point of CQC inspections is to identify problems, enforce improvements, and monitor progress, not immediately pull care away from people who depend on it.
You’re reacting to a headline, not how regulation actually works. Improvement notices exist so standards are fixed safely and properly, not replaced with chaos.
Other cultures look after their elderly parents and
grandparents, if others did the same we wouldn’t need
so many care homes.
Many only show up when they sadly pass away to see
what they can get.
So sad.
That’s a nice idea in theory, but many people in care homes need 24 hour medical supervision, dementia care, or specialist support that families simply aren’t trained or physically able to provide. Care homes exist because modern healthcare needs are far more complex than “families not caring enough.”
Blaming families ignores the actual issue, people are living longer with higher care needs, and professional care is sometimes the safest option, not a failure of culture.
people go into care homes to be looked after and feel and be safe, yet again another care home cannot deliver this? The cost of the care home fees are extortionate and this should reflect in everything in the home? These people probably didn’t choose to spend the rest of their lives living like this in a care home most probably, actually definitely rather be in their own homes, respect them we will all be old or need help one day? Sort the home out it’s a disgrace you should be ashamed???
Should be closed down.
If they close it they have to re home all the residents, what they need to do is train the staff better, it’s everyone’s responsibility who works in a care home setting to make sure the place is clean, it’s just being lazy leaving a filthy chair which is soiled. Unfortunately a lot of people only work in the care industry for the money they see it as just another a job, you have to actually care about the residents and be compassionate about what you do?
Bit like the NHS, it used to be a calling to be a
nurse, nowdays it’s an UNACCOUNTABLE job for
life, good pay, good overtime and good pensions
not to mention all the perks works for the NHS
10% or 20% off most companies.
Nurses have mortgages or rent to pay, bills, living costs, dependent children, the same as everyone else. Just because nursing is a vocation is no excuse for exploiting those who answer that calling. And anyone who suggests that nurses are well paid is delusional. Some companies recognise the extraordinary contribution they make and offer discounts through the Blue Light system (which is not exclusive to nurses) but it seems some begrudge even that recognition. The NHS was decimated during 14 years of Conservative government and the remaining jewel in its crown is the dedicated staff who still keep a service going against the odds.
Yet another care home on the island identified with serious issues.
Management and owners have not made a good job of governance or due diligence. Appalling for the residents and their families
Bit like many of the islands filthy eateries.
Standards have dropped over the years.
There many like this.
One in particular has such a reputation, almost everyone in adult social care is aware of its serious failings, it is one the councils ‘darlings’ and receives ‘blind eye’ status.
It’s one of a privately owned chain.
Fight to keep your loved ones in their own home.
It is made deliberately hard for you as a relative, p.o.a, representative.
‘They’ have an agenda.
Be warned.
I know, I’ve been there.
Stick it to the man.