An Isle of Wight care company, which had its visa sponsorship licence revoked by the Home Office last year, has now been found in breach of legal regulations following a Care Quality Commission (CQC) inspection prompted by concerns about safety and governance.
CQC inspectors carried out a risk-based inspection of Sandown-based Pacific Care Services Limited (Isle of Wight) on 2nd and 10th December 2025.
The visit was triggered by the length of time since the previous inspection in March 2022 and concerns received about staff skills, medicines management and governance.
The service provides personal care to people living in their own homes, including older adults, people with physical disabilities, mental health needs and some people with a learning disability or autism.
Inspectors found the provider was in breach of regulations relating to risk assessment, medicines management and good governance.
Risk assessments were not consistently in place for specific health needs such as diabetes, epilepsy, catheter care and blood-thinning medication. Inspectors also identified concerns around medicines management, including staff administering medicines without competency assessments and inconsistencies between medication records and emergency “grab and go” sheets.
There were gaps in recruitment checks, including incomplete employment histories and missing information from previous roles involving vulnerable people.
Safeguarding procedures were not always followed. An allegation raised by a family member had been investigated internally but was not referred to the local authority or notified to the regulator. Inspectors said this placed people at risk of harm.
Governance systems were described as not robust. Audits had failed to identify the issues found during the inspection and some had not been completed as planned. Inspectors also found limited evidence of learning from complaints or incidents and confirmed the provider had not notified them of all significant events.
Concerns were also raised about continuity of care and scheduling. Some people reported having different carers rather than regular staff, while others said visit times varied, affecting daily routines. Staff told inspectors they sometimes had back-to-back calls with insufficient travel time, which could lead to rushed care or delays. Out-of-hours support was described as less effective, with calls diverted to a mainland office.
Inspectors noted that the service had been supporting people with a learning disability without having the correct service user band in place. The nominated individual told inspectors that an application to update the registration had now been submitted.
Despite the breaches identified, many people and their families spoke positively about the care provided. Staff were described as kind, respectful and professional, and most people said they felt safe. External professionals were largely positive, with 1 stating they would happily have Pacific oversee their own family’s care package if needed.
The regulator has confirmed that any enforcement action will be published once the factual accuracy process and any appeals have concluded. The provider has been asked to submit an action plan outlining how it will address the breaches identified.
Everything about Sandown is crap thesedays.
Why don’t you leave then?
One company failing an inspection doesn’t equal “everything about Sandown is crap.” That’s not analysis, that’s just sweeping negativity. Problems should be fixed, but lazy generalisations help no one.
I am glad that this care agency shortcomings are now being addressed.
People they were caring for would have been at significant risk
Well what a surprise this company has finally come under some scrutinising. I could reel off a catalogue of issues wrong with this care company. Not enough room here, what I will say is the actual carers are mostly good and nice. What really lets this company down is the administration and the owner. Thankfully there is the CQC to keep these people in check. The office staff are some of the most arrogant and rude I have ever come across in my life. Basically they couldn’t give a fig about any issues. I’m hoping more issues come to light as I feel they are a disgrace to the profession. I’ve visited the offices a few times. They might have cleaned up their act since I was there, but let’s say if the offices are still like they was when I visited then I am pretty sure the CQC had their hands full.
Can’t be much worse than most of the food establishments here , sone only have one or two stars yet still allowed to operate as a business??
Well actually Sandown town is a complete dump. Neglected, rundown, full of tat shops.
Too many care agencies here now. All competing against each other. Its just business now. Care has gone out of care. Its all about profit and the real reason they are operating is being forgotten.
Meds errors, neglect, basic care, sad . Ive worked in the health and social care for 45 years and there is no more care in care. Money talks .
Visa??? Hiring newly arrived Africans, maybe?? There’s more stories like this to come, I guarantee it. Anyone else notice a massive, sudden change in the Islands’ population in the last couple years?
Or is this a forbidden subject?
They had their visa sponsorship revoked, so not sure what the point of your post is. If UK people won’t do the job.. Lived in London most of my life, and everyone got on.. but it takes two to tango.. and if you don’t want any immigrants here with the plethora of old people, guess they’ll have to wipe their own bums..
Yes it has not gone unnoticed and not for the better.
These were the same firm that were bringing foreign workers over in breach of their visa rules, shut them down.
Still are, some had to leave I think. generally they are nice people. Remember these people have tried to come here to work legally not like the others in boats.
There should be no problem with the boat people. Meet them half way across and tow them back half a mile off shore in France.