The Royal Hotel in Ventnor this week has not only scooped the Gold Award for ‘Best Hotel Experience’ in the Red Funnel Isle of Wight Awards, but successfully retained it’s 4-star hotel classification, 2 AA Rosettes and an improved AA Merit Score securing the Silver Star Award.
The Silver Star is awarded to highly recommended hotels offering a superior level of quality within their star rating, high standards of hotel keeping in particular hospitality, service, cleanliness outstanding food.
The Royal Hotel turned down the opportunity to delay the inspection due to the current COVID-19 restrictions, and despite the changes to operations, came out with an all new Silver Star Award, showing the team are consistently improving the customer experience.
Built in 1832, The Royal is one of the longest standing hotels on the Island was the first hotel on the Island to achieve 4 AA Stars and has now held 2 AA Rosettes for over 24 years.
The AA inspection concluded;
“The team was found to be passionate and obliging from start to finish. Hospitality is one of the many strengths The Royal has to offer. The team displayed the hallmarks of excellent training and smiley hospitality. Guest engagement was personalised and meaningful thus ensuring a relaxed atmosphere from start to finish”.
The Red Funnel Isle of Wight awards highlight shining stars within the community, each recognising the top 3 nominees with Gold, Silver or Bronze awards. The Royal Hotel scooped ‘Gold’ for ‘Best Hotel Experience’.
William Bailey, Chairman of The Royal, has said:
“I am so proud of our hardworking, passionate and experienced team. They have worked so incredibly hard for both awards this year. The customer experience always has been, and always will be, at the very heart of everything we do.
“On behalf of the whole team here, I would like to thank everyone that voted for us, including our loyal guests of over 24 years. There are some exciting plans for The Royal ahead, and we can’t wait to welcome many more guests for the Isle of Wight’s Best Hotel Experience”.