Healthwatch Isle of Wight, the independent champion for health and social care, is reaching out to the local community to hear from people directly about their experiences of accessing primary care.
The organisation would particularly like to hear about people’s recent experiences after June this year. A public survey has been launched to find out people’s experiences of contacting their GP surgery and accessing support – https://www.smartsurvey.co.uk/s/XO4IDI/.
The survey results will be published in a report early next year which will be shared with key services on the Island, including the Hampshire, Southampton and Isle of Wight Clinical Commissioning Group, the Hampshire and Isle of Wight Integrated Care System and GP practices.
The report will also be published and will be available to view on the Healthwatch Isle of Wight website, www.healthwatchisleofwight.co.uk.
Joanna Smith, Healthwatch Isle of Wight manager, has said the report will celebrate good practice as well as highlight any gaps in services. She said:
“GP services are often the first point of contact for anyone with a physical or mental health problem and are the gateway to many other health services and specialities.
“The COVID-19 pandemic has changed the way that people access primary care and we would like people to share their recent experiences, both positive and negative. By completing the survey, you will help us to build a picture of local services to help GP practices and commissioners identify what is working well for people and what needs to change.”
GP services are often the first point of contact for anyone with a physical or mental health problem and are the gateway to many other health services and specialities.
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Not strictly true – the first point of contact is the stasi on the front desk or on the end of the phone. They will not permit you access to a GP or any other services, unless of course you are almost at deaths door and even then, you cannot be assured of an appointment.
Agreed – So difficult to actually see a doctor these days. Telephone consultations are easier for them as they can just fob you off with some pills, rather than check you over for symptoms. They are in hiding still when the rest of us have to work with the public.
i would say useless and lazy is all comes too mind im afraid.waiting for there pay too hslf as not doing job there payed for obv.hitler receptionists need too take s step back of there control high horses!
I’m sick of covid excuses not too do the job as before that your paid for.were living with it like colds n flue do crack on will ya
don’t pay too get sick anymore…likely you’ll be let through that uncaring net
reason for a thumbs down when iv said same as everyone else?
Possibly because your spelling/grammar is awful.
Three quarters of an hour ringing constantly to get through to ANYONE.
9 days before my E Consult was answered, I had given up!
The receptionist will NOT BOOK ANY APPOINTMENTS, it has to be done on the phone.
How does a sick elderly patient actually manage.
I can hardly cope when I was ill phoning and phoning and I am not yet an elderly person.
There are hardly any patients waiting in the waiting room.
WHAT IS GOING ON at the GPs.
I haven’t seen a GP for several years its ALWAYS the nurse and she didn’t
know that your ears and chest could be a related problem!
I despair.
Where are all the GPs???
Freshwater dont like answering the phone on Tuesdays, you are caller 10 in the que, when you get to being caller 1 you are mysteriously bumped back to being caller 10.
Then of course theres ordeal by jumped up, god complex receptionista!
They hid behind closed doors, they hid behind a phone line, now they dont like answering the phone. We dont all have a spare day to phone the gp, for a lot of us its squeezed into lunch break, or other.
Looking at this survey before ticking boxes, seems to me a survey to prove that Econsult works well, and everyone is happy with it. The doctors want us all to have all appointments by phone or email, so no face to face, unless of course you see a nurse or a dentist, then it’s OK. It’s all going to pot !!!
They are just like the council.They want money for doing nothing
unless you are willing to discuss chapter and verse of the most intimate details of the reason why you want to see a doctor, with the receptionist, then you won’t even get to stay on the phone line and will be back to position number 52 in the call queue, when you try calling again, after they hang up on you.
Of course turning up at the surgery, means you need to bring a stage and stage lighting, so that you can ensure that your audience (the other patients in the waiting room), can all hear you having to tell the receptionist why you want to see the doctor and they can then discuss it openly and laugh, whilst you are told, no appointments.
Do we still have GPs on the island?
Unfortunately most of the comments below/above are true. However, an extremely basic fact is the Island has too few GP surgeries for the number of people being brought to the Island to house unnecessary developments.
Gp? What’s a gp??
Only ever seen a nurse since covid.
Waiting 3 weeks now for my gp to get back to me – what a joke.