1 YEAR ON:  365 DAYS OF PAN TOGETHER’S LIFELINE SUPPORT SERVICES

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Since Pan Together’s trustees took the swift decision to close Downside Community Centre and the Isobel Café on 17th March 2020, in the wake of the coronavirus emergency, the charity has been supporting vulnerable and isolated people with lifeline support services. 

In the 365 days from 18th March 2020 to 17th March 2021, local people have been helped in 3,962 different ways.

Rachel Thomson, Pan Together’s Community Centre Manager, has said:

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“Looking back, it’s been a challenging but hugely rewarding twelve months.  We’ve stepped up to deliver exactly what we’re here to do:  we’re making a real difference to local people – young, old and in all their diversity.  A year ago feels both like forever since and like no time at all.

“At times, it’s been truly humbling to see the smiles our lifeline support services have brought to people’s faces on their doorsteps.  As one mum told me just this week when she received an ‘overwhelming’ week’s worth of family shopping donated by Asda, ‘​It really has made the difference between having and not having’.

“Without the help of our stalwart volunteers plus incredibly generous donations and successful grant applications, we simply couldn’t have done it – and we really do appreciate everyone’s help tremendously.  Long may this amazing community spirit continue – funding permitting, of course”.

Councillor Geoff Brodie, who represents Newport East, adds:

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“The past year has been a real journey of new experiences for Pan Together’s staff and volunteers.  It has allowed it to mature as a charity that works for the interests of local people.  I have been very proud to have been associated with all of its work and I thank everyone who has made such excellent contributions”.

Over the past 12 months volunteers and staff at Pan Together have:

  • Prepared and delivered 1,663 no-cost hot meals to local children and young people in real need who weren’t in receipt of free school meals before lockdowns 1 and 3, but whose families’ circumstances have changed dramatically since with very limited other means of support
  • Dished up 1,602 lunches for adults, delivered to their doors
  • Carried out 203 separate rounds of essential shopping
  • Collected and delivered 166 prescriptions
  • Supported people on an individual basis in many other ways – including collections of government food packages, weekly deliveries to Newport’s foodbank, laundry services, assistance with rubbish-related issues, banking support, a doorstep home-visit to a bereaved lady at a neighbour’s request, the delivery of Christmas gifts and food hampers to vulnerable people and even a dog walk.

Other services undertaken include acting as a ‘taxi service’ to the vaccination centre, the re-homing of an orthopaedic single bed from 1 local household to another, the pairing of a cleaner with an older gentleman in need of assistance around his home, walks with a particularly vulnerable young man who is too frail and anxious to go out on his own and jigsaw swaps between older ladies from 1 side of East Newport to another.

14 carrier bags of ASDA family food have been given to local families as well as a ‘weekly shop’ from ASDA for 13 families in need of support, with each family receiving 2 banana boxes and 2 carrier bags on 15th March 2021.  In the period from 3rd February 2021, 133 carriers of donated ‘surplus’ sandwiches, giant cookies, apples and crisps have also been distributed to those finding life hard.  Thousands of pounds of donated TK Maxx food items have been dished out across the year.

This data doesn’t include the multiple and wide-ranging discussions which have been initiated with officials and professionals in relation to certain particularly vulnerable people’s specific needs in terms, for example, of their deteriorating mental health, their declining physical well-being and/or the unsatisfactory nature of their living conditions – acting as advocates on their behalf.

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