The opening times for Isle of Wight Council operations this Christmas and New Year have been confirmed.
Most of the council’s operations will remain open until 16:30 on Thursday 24th December.
After closing for Christmas Day, Saturday 26th December, Sunday 27th December and Monday 28th December, many services will reopen between Tuesday 29th December and Thursday 31st December. After closing for New Year’s Day, services should reopen as normal on Monday 4th January.
Due to the coronavirus pandemic and government advice, these arrangements and times may vary from those usually in place over the festive season. They may also be subject to further change due to developing government advice.
Adult social care
Offices close at 4.30pm on Thursday 24th December and reopen at 8.30am from Tuesday 29th December to Thursday 31st December. They then open again at 8.30am on Monday 4th January.
Outside of these times urgent calls should be directed to Wightcare, tel: 821105. If you are worried about a vulnerable adult, contact: Wightcare, tel: 821105 (24 hours). You do not need to know everything about a vulnerable adult and what is happening before you contact us. IN AN EMERGENCY CONTACT THE POLICE BY DIALLING 999.
Bereavement Services
Book of Remembrance:
24th December – 9am to 4.30pm.
25th December – closed.
26th December – closed.
27th December – 10am to 2pm.
28th December – 10am to 2pm.
29th December – 9am to 4.30pm.
30th December – 9am to 4.30pm.
31st December – 9am to 4.30pm.
1st January – 10am to 2pm.
2nd January – normal hours resume 9am to 5pm.
Office hours:
24th December – 9am to 4.30pm.
25th December – closed.
26th December – closed.
27th December – closed.
28th December – closed.
29th December – 9am to 4.30pm.
30th December – 9am to 4.30pm.
31st December – 9am to 4.30pm.
1st January – closed.
2nd January – closed.
3rd January – closed.
4th January – normal hours resume 9am to 5pm.
Children’s Services
Offices close at 4.30pm on Thursday 24th December and reopen at 8.30am from Tuesday 29th December to Thursday 31st December. They then open again at 8.30am on Monday 4th January.
If you are worried about a child or young person, contact Isle of Wight Children’s Services: 0300 300 0117 (24 hours). You do not need to know everything about the child or young person and what is happening before you contact. IN AN EMERGENCY CONTACT THE POLICE BY DIALLING 999.
Contact Centre and help centres
The Contact Centre closes at 4.30pm on Thursday 24th December. It will then reopen between 8.30am and 5pm on Tuesday 29th December to Thursday 31st December. The centre will reopen at 9am on Saturday 2nd January.
Newport Help Centre and Ryde Help Centre are currently closed due to COVID-19 restrictions.
Coroner’s office
Up to 23rd December – 9am to 4.30pm.
24th December – 9am to 4.30pm.
25th to 28th December – closed.
29th December – 9am to 4.30pm.
30th December – 9am to 4.30pm.
31st December – 9am to 4.30pm.
1st January – closed.
2nd January – 9am to 4.30pm.
3rd January – 9am to 4.30pm.
Council buildings or land
For emergencies involving council-owned buildings, contact Wightcare, tel: 821105.
Floating bridge
Christmas Eve – 5am to 12.30am (next day).
Christmas Day – 7am to 12.30am (next day).
26th December – 7am to 12.30am (next day).
27th December – 6.30am to 12.30am (next day).
28th December – 5am to 12.30am (next day).
29th December – 5am to 12.30am (next day).
30th December – 5am to 12.30am (next day).
New Year’s Eve – 5am to 12.30am (next day).
New Year’s Day – 6.30am to 12.30am (next day).
2nd January – 5am to 12.30am (next day).
3rd January – 5am to 12.30am (next day).
Highways emergencies
The Island Roads Hub will be closed:
from midnight 24th December to 7am 27 December and again from midnight 31st December to 7am 2nd January.
Any highways emergencies – ie flooding, fallen trees, traffic lights not working – during this time can be reported via telephone on (01983) 822440. These calls will be passed to the duty engineer.
Non emergencies can be reported via email [email protected] or via the website – www.islandroads.com.
Leisure Services facilities
The Heights:
Up to 23rd December – 6am to 8pm.
24th December – 6am to 2pm.
25th to 28th December – closed.
29th December – 8am to 6pm.
30th December – 8am to 6pm.
31st December – 8am to 2pm.
1st January – closed.
2nd January – 8am to 4pm.
3rd January – 8am to 4pm.
Medina:
Up to 23rd December – 6am to 8pm.
24th December – 6am to 2pm.
25th to 2th December – closed.
29th December – 8am to 6pm.
30th December – 8am to 6pm.
31st December – 8am to 2pm.
1st January – closed.
2nd January – 8am to 4pm.
3rd January – 8am to 4pm.
Medina Theatre:
Remains closed until 31st December as a consequence of COVID-19 restrictions.
Westridge:
Up to 23rd December – 7am to 11am and 4pm to 8.20pm.
24th December – closed.
25th to 28th December – closed.
29th December – 8am to 6pm.
30th December – 8am to 6pm.
31st December – closed.
1st January – closed.
2nd January – closed.
3rd January – closed.
Libraries
Cowes Library – closes 4pm, 22 December; reopens 10am, 4 January.
Freshwater Library – closes 4pm, 23 December; reopens 10am, 5 January.
Newport Library – closes 4pm, 24 December; reopens 10am, 4 January.
Ryde Library – closes 4pm, 23 December; reopens 10am, 4 January.
Sandown Library – closes 4pm, 24 December; reopens 10am, 5 January.
Ventnor Library – closes 4pm, 23 December; reopens 10am, 5 January.
Record Office
Open Monday, Wednesday, Thursday and Friday only to Monday 21st December for pre-booked appointments only.
22nd December – closed.
23rd December – closed.
24th December – closed.
25th to 28th December – closed.
29th December – closed.
30th December – open for pre-booked appointments only.
31st December – open for pre-booked appointments only.
1st January – closed.
2nd January – closed.
3rd January – closed.
Dinosaur Isle Museum
Open Friday 18th December and Saturday 19th December. Then closed until Tuesday 5th January.
Cowes Maritime Museum
The same opening hours as Cowes Library, above.
Museum of Island History
Closed until Tuesday 12th January.
Recycling and waste collection
Monday 21st December, it will be collected on Saturday 19th December.
Tuesday 22nd December, it will be collected on Monday 21st December.
Wednesday 23rd December, it will be collected on Tuesday 22nd December.
Thursday 24th December, it will be collected on Wednesday 23rd December.
Friday 25th December, it will be collected on Thursday 24th December.
Monday 28th December, it will be collected AS NORMAL.
Tuesday 29th December, it will be collected AS NORMAL.
Wednesday 30th January, it will be collected AS NORMAL.
Thursday 31st January, it will be collected AS NORMAL.
Friday 1st January, it will be collected on Saturday 2nd January.
All collections will return to normal from Monday 4th January.
Register Office
Up to 23rd December – open for pre-booked appointments only.
24th December – open for pre-booked appointments only.
25th to 28th December – closed.
29th December – open for pre-booked appointments only.
30th December – open for pre-booked appointments only.
31st December – open for pre-booked appointments only.
1st January – closed.
2nd January – open for pre-booked appointments only.
3rd January – open for pre-booked appointments only.
Regulatory Services (Licensing, Environmental Health, Housing Renewal, Community Safety and Trading Standards)
The offices are currently closed to the public, services are available by telephone 823000 or via the council website contact details. The service is available until 4pm on 24th December and will reopen on 29th December at 8.45am. For out of hours service, telephone: Wightcare on 821105.
Revenues, Benefits, Parking Services, Blue Badges and Payments Team
Online applications remain available for council tax/local council tax support/housing benefit and Blue Badges. To apply for a Blue Badge visit www.iow.gov.uk/bluebadge.
Christmas housing benefit payment arrangements – visit www.iwight.com/housingbenefitpayments.
To use the Citizens Access Portal to view your council tax account online visit www.iwight.com/revsandbens (selecting Council Tax and then Citizens Access Portal). To use the Citizens Access Benefits Portal to apply and notify a change of circumstances visit www.iwight.com (selecting under the ‘Save time do it online’ Housing Benefits).
The Payments Team office closes at 4.30pm on Thursday 24th December. It will then reopen on Tuesday 29th December, Wednesday 30th December and Thursday 31st December between 8.30am and 5pm. The office will reopen at 8.30am on Monday 4th January.
