Staff at an Isle of Wight care home have been hailed as “kind, compassionate and respectful” in a Care Quality Commission (CQC) report with across the board praise.
Inspectors rated Brighstone Grange as good overall and for the inspectorate’s safe, effective, caring, responsive and well-led categories, following an assessment last month.
The home provides support to older people, including those living with dementia.
Inspectors said:
“Staff supported people to maintain their independence, make choices and continue interests, relationships and activities which were meaningful to them.
“People received support with their health and wellbeing, and staff worked effectively with health and social care professionals when people’s needs changed.
“Staff were kind, compassionate and respectful, and there were warm and positive relationships between people and staff.”
Another point of praise was that activities and opportunities were tailored around people’s individual interests and experiences.
An approachable and supportive management team was hailed, as well as a positive culture of learning and improvement.
People told the watchdog about visits from musicians and animals, attending a choir and enjoying the home’s surroundings. One resident described staff as “wonderful” and “very kind”.
Another summed up their experience by telling the CQC:
“I’m very lucky to be here.”
Ian Bennett, managing director at Island Healthcare, said:
“I’m really proud of Ria (manager) and the whole team at Brighstone Grange.
“Being rated good in every area the CQC looks at, from safe and caring through to well-led, doesn’t happen by accident. It comes from a team who turn up every day and put the people they care for first.
“What means most to me is the inspectors finding that people receive ‘good quality, person-centred care and support’ and that the home is ‘well-led by an approachable and supportive management team’.
“That’s exactly what families should expect, and it’s what we work hard to deliver across all our homes on the Island: homes that feel like family.”
