Red Funnel’s booking system is back up and running after a malicious attack on the company earlier this week.
As previously reported by Island Echo, the cross-Solent operator was subjected to an attack on its IT systems at some point between Sunday and Monday. As a result, customers have been unable to make bookings online and access services.
Now, after 5 days, Red Funnel has confirmed that their booking system is back up and running. However, customers wishing to pay for their booking using their travel card must do so via telephone until further notice and some customers may have trouble accessing their online customer profile/account. Others may see that their account is not showing the latest information
Those travelling with Red Funnel can still earn Red Funnel Reward Points as usual but are temporarily unable to apply the points against bookings.
Fran Collins, CEO of Red Funnel, has said:
“Further to the IT system issues we have experienced since Monday, we are pleased to share that our booking system is back up and running.
“We regret that the IT issue is continuing to impact our ability to consistently use our automated number plate recognition system for all bookings and we must continue to ask customers to bring a copy of their E-ticket and present it upon check-in. To help us move traffic as quickly and efficiently as possible, we encourage customers to bring a printed (paper) copy of their E-ticket; however, customers can still show us a copy of their ticket using their mobile phone or tablet. We also remind customers to arrive a little earlier than usual (approx. 45-60 min) ahead of departure to allow extra time for our more manual check-in process.
“We continue to thank our customers for their patience during this time, and we apologise for any inconvenience caused as we work as quickly as possible to restore our systems.”
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For the latest updates to travel, check the Service Status at www.redfunnel.co.uk/service. Customer services can be reached on 02380 019192 (Mon-Fri 08:00-19:00 / Sat-Sun 08:00-18:00).
